Generative fill

[ps01]

I am unable to use generative ai since morning. It keep propmt error saying "we're facing an issue now" 

[Kevin Stohlmeyer]

An enterprise account is a business/corporate account with many users managed by an internal IT resource. From what it sounds like you may have an issue with the photo you are using. Can you share an example?

[FEATURIST_com]

in fact, any of my photos is causing this issue. BUT!!! If I remove people from the photo... fill the empty space with content aware fill .. and then I generate the needed element, than it is ok. But if there is a kid, or my wife as a model (nothing nude!!) immediately I get the error.

[Esaú Ernesto Retoucher]

I'm fu... sick of this fu... error, what the fu.. am I paying for? it won't let me do anything!

[Karen_Janes6672]

I'm going to cancel my subscription I think, this is ridiculous.

[svf1972]

I am getting this message as well and can't use generative AI at all. Any updates on this?

[Vanessa32445659fw1j]

I have the same problem! after and right before the update today. No generative AI is working...

After every update AI is back to childhood I think...

[defaultr9yhpdey3v9n]

Same here. Didn't have the error until today but all of the sudden it doesn't work with v26.0 and v26.1. I'm relying on it to work. 

[Carlos de Leon]

Same issue. Started this morning. I have no clue how to troubleshoot the problem.

[Kim24568488alzc]

Same for me. Been at a standstill all day. Finally started googling to see if I was alone or if I should be freaking out. Looks like it's all of us experiencing this. Fingers crossed it's fixed before tomorrow. I can't go two days without working. I'm massively backed up now because of the holiday rush!

[centello]

same

[Alex30262756rczt]

Same here, not working. Oh what a surprise, I'm crunched for time and Adobe craps out yet again. Really cutting into my career at this point it's unbearable. Considering cancelling at this point, if I even can without having to argue with a service representative. 

[svetlanal7745529]

Same. Not working on any of the computers/laptops, not working on the web version either. Frustrating. 

[Kevin Stohlmeyer]

Hi all, we're noticing the same on our systems and have escalated with Adobe. Hope to have more information soon. In the meantime I would check status.adobe.com to see if an update comes up.

[lucianaz89183066]

Same here! Uninstalled, installed, nothing works!! Need a solution asap

[Kevin Stohlmeyer]

Uninstalling/resintalling will not make a difference - Firefly AI is dependent on server connections, cloud, etc. all online issues nothing to do with anyone's local setup.

[centello]

still same

[Kim24568488alzc]

This has been going since about 7am and it's almost 3pm now PST. I've been thhhhhhhiiiiisssss close to chucking my Mac and then felt bad for the Mac because it's not its fault that Adobe is slowly making my lose my mind. 

Fingers crossed they get this fixed fast. I'm in a bad spot if not.

[Kevin Stohlmeyer]

Not sure if its helpful but the Firefly site appears to be unaffected. You may be able to use the Generative Fill function ("inpaint") to remove or add selective areas. Also the Remove tool seems to still work as well.

[Kevin Stohlmeyer]

UPDATE: Please try now and report back if you still are experiencing issues. The server connections appear to be restored and I am able to generate in PS again.

[Kim24568488alzc]

Still a no for me. 😞 

[Carlos de Leon]

Alas! It's working for me now. 

[abstractmix]

My gen fill is back and working as of your post. Thanks for the updates!

[Kim24568488alzc]

Definitely still not working as it should. I got it to work once and then it hasn't worked again since. Dang! I appreciate you trying to fix this for us!

[Karen_Janes6672]

Same here. It worked three times, now it's consistently refusing to fill.

[svetlanal7745529]

it is working half the time now..  very inconsistent. But at least there is hope now..