Generertive Expand problems

[tonyp37445053]

Hello I have just had a new hard drive fitted in my computer and I've noticed that the generetive expand tab is greyed out. Both in the contextual task bar and in the fill drop down box. Also I can no longer drag and drop images into Photoshop. Any ideas why? I'm using the latest version of PS and using Windows 10

[Sameer K]

Hey, @.

Welcome to the Photoshop Community. I'll help you figure this out.

It could be a case of a user-account permissions issue. Please check this article to learn more about this:

Before troubleshooting, in the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter, select 'Close Creative Cloud and related processes, ' > and click on Go.

Ensure that the user account has read-write permissions on the following folders:

• C:\Program Files\Adobe
• C:\Program Files\Common Files\Adobe
• C:\Program Files (x86)\Adobe
• C:\Program Files (x86)\Common Files\Adobe
• C:\ProgramData\Adobe
• C:\Users\\AppData\Roaming\Adobe
• C:\Users\\AppData\Roaming\com.adobe.
• C:\Users\\AppData\Local\Adobe
• C:\Users\\AppData\LocalLow\Adobe
• C:\Users\\AppData\Local\VirtualStore\Program Files\Common Files\Adobe

Giving permissions to these folders. Windows has more than one way. I can share the simple one. If this does not work, reaching out to Microsoft Support would be the go-to solution for fixing user account permissions.

1) Right-click on the folders shared above and go to Properties

2) On the Security tab, click Edit to change the permissions

3) Select the admin user in the Group or User Names section

4) Put a checkmark on Allow complete control

5) Allow complete control to other users and accounts on PC as well and Click Apply and then OK

Once you have applied the required permissions, ensure that there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[tonyp37445053 · Accepted solution]

Thank you, I should have mentioned that this has been resolved by Adobe. Not entirely sure what they did, but it now works.