Skip to main content
F
Fotomaker01RA
Known Participant
June 28, 2021
Question

Getting Full Solid White Page Display with "Start" Button at Lower Right in Launch of Ps & ACR

  • June 28, 2021
  • 4 replies
  • 821 views

I'm working on a Win 10 desktop PC.

 

In the past week I've gotten multiple Adobe updates alerts which I ran:  2-3 for CC, one for Bridge, one for Fresco. I have not altered any drivers or processor settings nor updated my OS in any way.

 

Ever since running these most recent Adobe updates my Ps implementation has started acting weirdly & atypically.

 

Now, whenever I launch Ps 2021 (rel. 22.4.2) I get a white screen flashed up on my display with what looks like the outline for a button with the word "Start" in it at lower right. I get the same type of screen display when I launch the Camera Raw Filter from inside Ps 2021. It never ever did this until the past 5-7 days when Adobe pushed all those updates that I ran.

 

At first the blank white screen was staying up there interminably and I had to exit Ps. Now it stays up a shorter (but still unacceptable) amount of time. After that white screen it would often display a different background color setup (and almost appear as if it was trying to load my Ps CS5 display) rather than the look I have established for Ps 2021.

 

It was not doing this behavior after I updated to Ps 2021 22.4.2. It only started after all the CC, etc. updates noted above. I don't like to roll back versions of Ps b/c I've done that before and lost critical content created after updating - including skies, brushes, actions, preferences, etc.

 

Is anyone else experiencing this recently? If yes, how do you make it stop? It should be doing this.

This topic has been closed for replies.

4 replies

F
Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
June 30, 2021

Ok, tell us if it works please

F
Fotomaker01RAAuthor
Known Participant
June 30, 2021

I was able to shoot a video of the flashing white screen with my phone. It pops up every time after I launch Ps 2021 (22.4.2) from CC and just before my Ps interface replaces it. The 'trimmed' mp4 I shot is around 11MB. The total video (with Ps loading from CC until just after the wht flash is about 23 secs. - I trimmed the 18-22 secs portion from the total video to create a smaller subset. Not sure this forum will allow an 11MB mp4 upload. But I'll try...

 

Also, sometimes after Ps has already been launched but I've minimized it - on my Win 10 desktop PC - then re-opened it to fill the display it will show a much lighter gray in the the workspace than the darker gray I have set in Prefs. But then, like the white flashing screen, it will stay up momentarily then return to my darker gray workspace color.

 

It's odd that all these (bad) bhvrs. started in this past week after I updated Bridge, ran the 2-3 CC updates that came out in the timeframe, and updated Fresco to its most current version. The coincidence seems not to be a coincidence....  I had installed 22.4.2 (Ps) at least a couple weeks ago (after being sure the blanked out extension icons issue was fixed). And the flashing didn't start at that time.

 

I'll try to attach the trimmed video of the wht flashing here (be sure to watch after the CC credits run and until Ps launches with the flashing white screen - there's a slight gap b/wn them where you'll just see my desktop):

https://www.dropbox.com/s/vg7oefbxlqrkhmh/Video_AdobeCC-LaunchingPs2021_WhtScreenFlashes_AsPsOpens.mp4?dl=0

 

Thx for any suggestions (other than re-installing or re-setting admin permissions....) or to pass along to engineers if there was something buggy in the recent Win updates for the items I mentioned were updated in recent days/wk above.

F
Fotomaker01RAAuthor
Known Participant
July 1, 2021

I tried an experiment tonight. I uninstalled Fresco from my PC. Didn't even roll back to the previous version. Just uninstalled it since it was one of the past week's updates. The Fresco uninstall didn't stop the flashing whole white screen from happening.

 

That says to me that, because the issue didn't exist before, there's something buggy and flawed in at least one of the 3 CC updates that Adobe pushed and I ran this past week or ditto it could be as a result of the Bridge update that Adobe pushed as a CC app update (that I ran) this past week. At minimum, it's an issue for Windows 10 users.

 

As noted above the problems only started after this set up updates. And, I've taken Fresco off the table (by uninstalling it).

F
Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
June 29, 2021

Otherwise you can try to create a new admin user account in Windows and to install photoshop under that.

F
Fotomaker01RAAuthor
Known Participant
June 29, 2021

Thx for the idea as something to test!

F
Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
June 29, 2021

Hi, can you make a short video of this issue?

Maybe you can try to completely reinstall the CC:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

F
Fotomaker01RAAuthor
Known Participant
June 29, 2021

I can try to capture a video. To be honest, I've never done that. Only static screenshots.... Let me see if I can figure it out. The white page is now a faster flash than it was when this 1st started (when it just sat there). But it's still definitely doing it. Thx for the idea.

 

I wouldn't want to do any re-installs (or, resets) that would affect Photoshop or any of the Preferences, Plugins, Actions, etc. that I have in Ps. I did a reset once and will never ever do that again. I have too many customized setups and uploaded content (including skies, brushes, fonts, etc. that aren't all retained in my 'cloud' storage).

F
Fotomaker01RAAuthor
Known Participant
June 28, 2021

Oops - last line should read, "It shouldn't be doing this" (not should...).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices