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Ted Vallejos
Participating Frequently
November 17, 2023
Question

Getting "Cannot Reach the Adobe Server" message. Why?

  • November 17, 2023
  • 2 replies
  • 176 views

I thought I had a problem with not being able to access AI Generative Fill in PS.  But now it looks like the problem is I cannot access the Adobe Server - in Lightroom v..0 (on Windows 11.0) or in Photoshop v.25.1.  If I sign out of Creative Cloud, the individual apps show me as logged out.  If I then sign back in through Creative Cloud, the individual apps show I am logged in.  My internet connection is strong.  As far as I can tell the apps are not blocked by my firewall.  Turning the firewall completely off did not fix the problem.

I noticed the problem in PS (also some of the neural filters show a cloud, but do nothing when I click on them) about 2 or 3 weeks ago.  I had never noticed problems in LR until the other day -- but it had been about 3 weeks since I had used it.

Any suggestions? 

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    Community Expert
    November 17, 2023

    reset your windows defender firewall.

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    November 17, 2023

    @Ted Vallejos and make sure Photoshop is listed an allowed in Win Defender settings. A number of users that reported this did not have PS application in the list.

    jane-e
    Community Expert
    Community Expert
    November 17, 2023

    @Ted Vallejos 

     

    I've moved your post to Photoshop. Can you show a screenshot of your error message?

     

    Jane