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Ghost images after rotation of a group when export in JPG

Explorer ,
Dec 27, 2020 Dec 27, 2020

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Hello,
When I export JPEG or PNG or "save for web (legacy)", I have some rectangle that appear on my image, and they are not in Photoshop.

I have created this image, with a comp card  (a group of layers), then I have rotated the group of the comp card.

In photoshop (print screen):
WhatsApp Image 2020-12-27 at 23.16.31.png

 

If I export as JPEG or PNG

Story - Sedcard.jpg

 

If I export "Save for WEB (Legacy)

Story---Sedcard-3.jpg

 

Do you know this problem?
Is it a workarround existing?

Thank you in advance for your help.


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Adobe
Community Expert ,
Dec 28, 2020 Dec 28, 2020

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Could you please post a screenshot taken at View > 100% with the pertinent Panels (Layers, Channels, Options Bar, …) visible? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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Hello,

Thank you for your reply.
I will try it.

I was a bit tired the other day, so I couldn't search.

I suppose that is coming from the shadow applied before rotating the group.
I unset all the layer to identify from which it's coming, see the print screen.


The view of Photoshop:
2020-12-30 00_00_17-Story - Sedcard 3.psb @ 33,3% (White empty sed card, RGB_16) _.png

 

Result after "Save as JPEG":

2020-12-29 23_58_24-Story - Sedcard 3.png

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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I did the change in the preferences.
I restarted Photoshop.

No improvement.

Story - Sedcard 4 - 2.jpg

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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As I was supposing, the problem is created by the "Drop shadow":

In Photoshop, Drop shadow unactivated:

2020-12-30 00_17_27-Story - Sedcard 4.psb @ 33,3% (White empty sed card, RGB_16) _.png

 

 

Save as JPEG

The problem is not there anymore:

Story - Sedcard 4 - 3.jpg

 

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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My settings for the Drop Shadow

 

2020-12-30 00_24_09-Clipboard.png

 

I will try to delete it and recreate it with same settings.

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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I deleted the effect.
I recreated it.

I set the same settings.
Same problem.

I change settings, like angle, layer Knock ... or anti-aliased.
Same issue

 

Story - Sedcard 4 - 8.jpg

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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I thought it was coming from the "Drop shadow", but not.

 

When I remove it, the background is white in JPEG, so the ghost white rectangle is not visible, but he is here.
I discover it because I replaced the "Drop shadow" by another layer with a black rectangle + gaussian blur.

Story - Sedcard 4 - 9.jpg

 

So I added a solid color layer (Red)

And we can see clearly, that's coming from my simple rectangle that got a rotation in the group.
But I really have no explanation.

 

2020-12-30 00_47_16-Story - Sedcard 4.psb @ 33,3% (Withe background sedcard, RGB_16) _.png

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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I forgot to attach the JPEG:

Problem still here.

 

Story - Sedcard 4 - 10.jpg

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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I think the problem was coming from the fact my big white rectangle was on a "filled layer" (I don't know what that mean). But it looks like a BUG.

My workarround:
1) unshow all layers except the one of my big white rectagle. select its layer.

2) I have selected my big white rectangle with "Quick selection tool"

3) Edit > Copy Merged

4) In a new layer: Paste Special > Paste in place

 

My new layer doesn't look like the original one. The original one has a small kind of rectangle in the corner.

 

2020-12-30 01_13_47-Story - Sedcard 4.psb @ 33,3% (Withe background sedcard copy, RGB_16) _.png

 

 

 

 

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Explorer ,
Dec 29, 2020 Dec 29, 2020

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And the result is good now:

Story - Sedcard 4 - 14.jpg

 

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Community Expert ,
Dec 30, 2020 Dec 30, 2020

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What is the exact Photoshop version? 

So far I could not reproduce the issue, but the important thing is you found a work-around. 

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Explorer ,
Dec 30, 2020 Dec 30, 2020

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Hello,

The version is the last one: Adobe Photoshop Version: 22.1.0 20201125.r.94 2020/11/25

at least, it says that i'm up2date.

 

It will be good if I can give the file to adobe, to fix the bug.

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Community Expert ,
Dec 30, 2020 Dec 30, 2020

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If you can reproduce the issue reliably please post a report over on 

Photoshop Family

that’s the official and monitored place for Photoshop Bug Reports. 

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Explorer ,
Dec 30, 2020 Dec 30, 2020

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LATEST

I just found and did it before your message.

Thank you so much that you took time to help.

Happy new year

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