Gif made in photoshop misses out a section of the animation

Forum|Forum|8 years ago
March 20, 2018
1 reply
330 views

Help I have made a gif using photoshop it works fine on my MacBook Pro, but when I send it to a client who has a windows computer it misses the title out on the first loop but then shows the title on the second does anyone know why this is happening????

Thanks Sam

gif photoshop

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Trevor.Dennis

Community Expert

Is the client viewing the GIF from his local drive, or via the internet? I am wondering if it is still downloading? What is the pixel size, number of frames, colour bit depth and file size?

What are the frame timings? Does the first frame have a delay set? Note, I don't know that this would cause such a problem, and I am basically fishing .

If you can link to the GIF, I can think of one or two forum regulars who would take a look at it.

samhatton1979Author

Participant

I am transferring over via we transfer, which they download from the link they can see the gif and it opens in google chrome.

the gif is made up of 5 frames that are delayed for 2.5 seconds the pixel in 120 x 600 sure the link to the gig is below

Dropbox - 120-x-600.gif

Any help on this would be great!

Thanks

Sam

Trevor.Dennis

Community Expert

Sam, I have tested it with Chrome, MS Edge and Firefox all from my local drive, and checked it with Photoshop — I can't see any problems, and it works properly in all cases. I checked the Export settings — you have it set to 128 colours, and the files size is a perfectly manageable 65kb.

Everything is good with the file, so I can only think there is an issue with the method your client is using to view it. Get the client to send the file back to you, just in case... Check again where the file is located at their end before opening it. The bottom line is that with such a tiny file size, I can't think what might be causing this.

A quick Google tells me that there are browser plugins that control the way frame animations are displayed. Most of these appear to be associated with Chrome. Get the client to try another browser. If that fixes the issue, then you can concentrate your research on finding a workaround for Chrome — the client is obviously not going to be happy about his add not working properly on a major browser.

https://www.lifehacker.com.au/2015/05/googles-animation-policy-stops-gifs-from-looping-forever-in-chrome/

Good luck, and we'd appreciate any feedback if you find anything out. I'll probably keep looking as well, as it is an interesting problem.

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