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GIF opens in web browser & cannot be uploaded to Facebook

New Here ,
Apr 25, 2019 Apr 25, 2019

Hi, Apologies if this is a really dumb question...

I’ve created a gif in photoshop by following Adobe’s steps, it’s very easy & I can preview my gif in my web browser.

My question is: when I Export for web & click save, it saves an html file which I’m struggling to use. It opens in my web browser but I can’t email it, attach it to a Facebook post etc.

What am I doing wrong? It’s so frustrating... can any of you guys help? I’m sure it’s something very simple.

Thanks, Mel

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correct answers 1 Correct answer

Community Expert , Apr 25, 2019 Apr 25, 2019
it saves an html file...

In your Save settings under Format, select Images Only.  See screenshot.

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Adobe Employee ,
Apr 25, 2019 Apr 25, 2019

Hi Mel,

As you've already created a gif, it can be shared on Facebook, however, you have to upload it on a website which will then create a unique url for the gif. That url can be shared on Facebook because the gif format is not supported by Facebook. You can use a website like this https://giphy.com/  to upload the gif.

Please check this article to know more: https://socialmediaexplorer.com/content-sections/tools-and-tips/how-upload-gifs-facebook/


The gif is opening in a web browser because it is set as a default application to open gifs on your operating system. However, you can always change the file association. Please check the links below to know how:

Please let us know if it helps.
Regards,
Sahil

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New Here ,
Apr 26, 2019 Apr 26, 2019

Thanks Sahil,

I think that's over-complicating things a little, see Nancy's answer below yours.

That worked but the gif won't animate in an email, any idea why?

Have a good day

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Community Expert ,
Apr 25, 2019 Apr 25, 2019
it saves an html file...

In your Save settings under Format, select Images Only.  See screenshot.

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
Apr 26, 2019 Apr 26, 2019

DOH!

Thanks Nancy! Just one more question, saving "Images Only" allows me to upload to Facebook but if I embed the gif in an email it doesn't animate, any idea why?

Cheerio

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Community Expert ,
Apr 26, 2019 Apr 26, 2019

Most e-mail clients like Outlook don't support embedded animation.  You could try sending it as an attached file.  Or as Sahil suggested, upload your GIF to a public facing web server or file sharing service.

Nancy O'Shea— Product User, Community Expert & Moderator
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New Here ,
Apr 26, 2019 Apr 26, 2019
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Hi Nancy,

Yes, I did some research on Mac mail forums so I’ll do a workaround for that.

thanks for your help, have a good weekend  

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