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D
Den Dew
Participant
July 11, 2024
Question

Global problems with cursors after Photoshop launching (Mac)

  • July 11, 2024
  • 1 reply
  • 342 views

MBPro M1 Max

Sonoma 14.5

Photoshop - up to date.

 

When Photoshop is running, after performing some actions (but I still haven't figured out exactly which ones), all cursors in other applications turn into a regular pointer and no longer respond to events. I mean, for example, in a browser, the Hand cursor will no appear when hovering over a link, and the Resize cursor will not appear when hovering over the edge of the application window, and so on everywhere.

 

The problem goes away if I close Photoshop or one of the documents it that caused this problem.

 

The installation is clean (clean reinstall of the sysyem), settings have been reset, and I've tried disabling everything in the Photoshop settings (such as GPU).

 

Perhaps someone has encountered this bug and knows how to fix it?
Thank you.

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
July 12, 2024

Hey, @Den Dew. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

 

 

Do you use the keyboard-mouse, or stylus input? Please share specific details, like screenshots, & video recordings. If you can deduce a specific trigger or series of steps, it'll help us recreate this issue.

 

If you have multiple displays active, try unplugging the additional displays & check if that helps.

 

Let me know how it goes.
Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

D
Den DewAuthor
Participant
July 15, 2024

Hi @Sameer K 
Yes, of course. Here is the full system information.

I use additional displays, but not constantly. Turning off the display does not affect the issue in any way.

Mouse - Logitech Vertical. Direct connection via Bluetooth. Disconnecting it does not affect the issue.

 

About specific steps - I have not yet understood what exactly becomes the factor of the problem. Perhaps the use or change of the brush size (with a mouse) or blur, or all together.

The issue itself has persisted for over a year (since the purchase of the laptop), and I have been unable to find a solution.

D
Den DewAuthor
Participant
July 15, 2024

Adobe Photoshop Version: 25.9.1 20240610.r.626 e3aae35 arm64 Number of Launches: 4 Operating System: Mac OS 14.5.0 System architecture: Apple M1 Max, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 32768 MB Free memory: 19283 MB Memory available to Photoshop: 28855 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.13.2 SAM SDK Version: 7.7.0-fio ACP.local Status: - SDK Version: 3.4.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.1.2.2 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.4 Open Color IO version: 2.3.2 C2PA library version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0 NGL Version: 1.37.0.8 Chalkboard: Disabled. Precise Color Management for HDR Display: Disabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Large HarfBuzz Version: 7.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: Apple M1 Max
GPUVendor: APPLE
Apple M1 Max UNKNOWN, APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 22,906 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (2560, 1440) Display scale: 1 Main Display Display Type: SDR Display: 2 Display Bounds: (-3456, 250) -> (0, 2484) Display scale: 2 High DPI Monitor Display Type: HDR ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2024/Adobe Photoshop 2024.app/Contents/MacOS/sniffer" -baseTimeMS=479299841 -comment=Photoshop Version: Adobe Photoshop 25.9.1 20240610.r.626 e3aae35 arm64

[0 ms]
Start GetSnifferResult

[176 ms]
Start sniffer 2024-07-13 23:08:26
# Photoshop Version: Adobe Photoshop 25.9.1 20240610.r.626 e3aae35 arm64
sniffer -baseTimeMS=479299841 -comment=Photoshop Version: Adobe Photoshop 25.9.1 20240610.r.626 e3aae35 arm64

{29 ms}
Start platform native
# displays: 2
Display 0
Display: 5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (591.127 329.514)
Pixel size: (0.230909 0.228829)
Dynamic range: (0 1)
Attached Device: (DeviceID name=Apple M1 Max index=0)

Display 1
Display: 1
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: (-3,456, 250) -> (0, 2,484)
Dimensions: (3,456 2,234)
Display scale: 2
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 16)
Attached Device: (DeviceID name=Apple M1 Max index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 2
5
1
GPU accessible RAM: 22,906 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 22,906 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{131 ms}

{131 ms}
Start platform OpenGL
# displays: 2
Display 0
Display: 5
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (591.127 329.514)
Pixel size: (0.230909 0.228829)
Dynamic range: (0 1)
Attached Device: (DeviceID name=16940800 index=0)

Display 1
Display: 1
Main: FALSE
Built in: TRUE
Stereo: FALSE
Bounds: (-3,456, 250) -> (0, 2,484)
Dimensions: (3,456 2,234)
Display scale: 2
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 16)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 2
5
1
GPU accessible RAM: 21,845 MB
VRAM: 21,845 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 88.1)
Device version: 2.1 (2.1 Metal - 88.1)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 31
End platform OpenGL
{138 ms}

{138 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Max
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 22,906 MB
VRAM: 22,906 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 13 2024 11:09:23))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 8,143 GB / s
Compute score: 21,449.6
Device name string: Apple M1 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{174 ms}

Exit code kExitNormal
End sniffer 2024-07-13 23:08:26
[kStatusNormal, kExitNormal]

[176 ms]
Finish RunAllAPIs

[177 ms]
Finish GetSnifferResult

------- Sniffer output
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CloudAILib.framework CloudAILib 28.0.0.89 SPBasic.framework SPBasic 28.0.0.89 dvacaptioning.framework dvacaptioning 24.2.0.1 AdobeCoolType.framework AdobeCoolType 9.1.0 79.89afe0ea0d. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 24.2.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.54680 79.ff7736214 dvaui.framework dvaui 24.2.0.1 MacMemory.framework MacMemory 28.0.0.89 boost_thread.framework boost_thread 1 AILib.framework AILib 28.0.0.89 ICUData.framework ICUData 14.1.1.d035417 dvamarshal.framework dvamarshal 24.2.0.1 aifm.framework aifm 28.0.0.89 Unified Extensibility Platform uxp-7.4.1-release UPIC 2.6.0 Required plugins: Accented Edges 25.9.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 25.9.1, © 2014-2024 Adobe. 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All rights reserved. - from the file “Filter Gallery.plugin” Tiles 25.9.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 25.9.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 25.9.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 25.9.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 25.9.1, © 2003-2024 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 25.9 © 2006-2024 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 25.9.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 25.9.1, © 1991-2024 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 25.9.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 25.9.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 25.9 © 1989-2024 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 25.9.1, © 2003-2024 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 7.7.0.9 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-7.7.0/" CmdN: 1.20.13
UAB: 2.18.0-4 Loaded at: 78 ms - launch time impact: 57 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 71154 ms - launch time impact: 0 ms CCX Sharesheet UXP (Loaded) 30.8.1.0 - from the file "Required Folder" Loaded at: 127078249 ms - launch time impact: 0 ms CC Libraries Panel (Prepared) 4.6.76.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_6_76/" CAPTURE: 2.0.41 STOCK: 4.2.4 Content Credentials (Loaded) 0.42.23.0 - from the file "Required Folder" Loaded at: 71124 ms - launch time impact: 0 ms In app notifications (Loaded) 2.0.11.0 - from the file "Required Folder" Loaded at: 71155 ms - launch time impact: 0 ms Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder" Loaded at: 71155 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 2.2.3.0 - from the file "Required Folder" Loaded at: 71155 ms - launch time impact: 3 ms Photoshop UXP Export-As (Prepared) 5.8.38.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.4.12.0 - from the file "Required Folder" Loaded at: 71155 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1318 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1318 ms - launch time impact: 0 ms Discover Panel (Loaded) 2403.95.0.11 - from the file "Required Folder" Loaded at: 71156 ms - launch time impact: 12 ms Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder" Scan time: 0 ms - entries: 31 Installed TWAIN devices: NONE

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