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Got 600 generative fills last month. But this month only got 100 generative fill. I have selected the photography package. It received 600 generative fills for its first month. But for this month only 100 generative fills have been received after payment. What is the reason for that?
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Here is the table in Adobe Help for how many credits you should be receiving with any given plan. The volunteers on this forum cannot see your account info, so if you have questions, contact Adobe Customer Care.
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"
https://helpx.adobe.com/firefly/using/generative-credits-faq.html
If you have multiple subscriptions, the total number of generative credits available is the aggregate of what is included in each plan. All subscriptions and free plans include a plan-specific number of monthly generative credits. Learn what happens when you run out.
Plan | Monthly generative credits |
Creative Cloud All Apps | 1,000 |
Creative Cloud Single App
|
500 |
Creative Cloud Single App
|
250 100 |
Creative Cloud Single App
|
100 |
Creative Cloud Single App
|
25 |
Creative Cloud plans that are not listed include 25 generative credits. For more information, contact Adobe Customer Care (for individual users) or your administrator (for teams or enterprise users).
Jane