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Participant
July 7, 2022
Question

Gradient Map Bug

  • July 7, 2022
  • 3 replies
  • 252 views

Hi, I am trying to share a PSD file between two computers, but the gradient map layers do not load properly.
Photoshop is updated on both machines: version 23.4.1 in WIN 10
I’m using gradient map with the classic method.
When I open on the second computer, the gradient map layers are blank. No notification appears. The users are not the same.

Here's a print screen (portuguese version):

 

This topic has been closed for replies.

3 replies

CShubert
Community Manager
Community Manager
July 11, 2022

Hi @Istoedicoes, the team would like to know if you were using Ps on the web in any of these workflows or computers? It seems one of the links are to Ps web to an online document?  Trying to make sure we understand what might be happening here.

 

Thank you,

Participant
July 8, 2022

Hi @CShubert ,

 

I did some tests and found that the problem only happens when I download the file with my user A and then I edit it with my user B on the same computer (I work in two companies, so I have access to two Adobe Cloud accounts ). If I upload the file via Google Drive from its original computer or if I share the file via a link, that does not happen (the layers work fine then).
Here is the link to the original file: https://photoshop.adobe.com/id/urn:aaid:sc:US:80e08a9e-14c0-4de8-be7d-f390fadda7d7

 

Here you can find the file with problem, downloaded and opened as I said before: https://drive.google.com/file/d/1nclxkdyQE8Pz-sdqjgql6Gujb5y8tw74/view?usp=sharing

 

You can find my system info here: https://docs.google.com/document/d/1PrWiGkUwweOEdejTqPn7nKoKJa4-gtreiPWH2qZ90GM/edit?usp=sharing

 

It is not a big problem, now that I have figured this out, but I think it's not supposed to happen. Thanks

 

CShubert
Community Manager
Community Manager
July 8, 2022

Hi @Istoedicoes sorry to hear this.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  Also, would it be possible to share this file so the team could investigate it?

 

Thank you,