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DougTheOld
Participant
February 10, 2017
Question

Gradient tool in Photoshop Freezes the program

  • February 10, 2017
  • 4 replies
  • 2357 views

My gradient tool opens as usual, but if I try to edit the gradient by clicking on it brings an empty dialog box of the Gradient Editor, and freezes Photoshop. This happens in all instances of the tool such as in the effects and so on.

I've cleared my preferences and updated CS6.

Thanks in advance for any suggestion.

    This topic has been closed for replies.

    4 replies

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    August 11, 2017

    I know you stated toy cleared your Preferences Can you terminate Photoshop and Delete your CS6 Preferences folder or the gradients.psp file in it.  You can simply rename the folder so you will not loose anything. When you start CS6 it will create a new folder  with Adobe Defaults.  The gradient editor should  work it does on my Englisg version anyway.

    JJMack
      李
      李祖明
      Participant
      August 11, 2017

      我的PS CC2017也是一样的问题，同时也用过ps cc 2015.5,问题还是一样的。我有4台电脑，surface pro4 i5 8G 256G，HP i7-3630QM 16G AMD4000，OEM i5-3339Y 4G,都出现上面这个问题。only surface3 Z8700 4G 128G的不会有问题。使用的是win10 1703 企业版。

      当我断开网络连接再打开PS时，这个问题很大的机率不会发生。

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      February 10, 2017

      That look like CC 2015 with update CS6 is version 13.0.6 Mac perpetual 13.0.1.3 Windows perpetual or 13.1.2 subscription.

      JJMack
      D
      DougTheOldAuthor
      Participant
      February 10, 2017

      Ok JJ my configuration is like your dark screen capture - how this can help me solve my problem?

      Here is my capture-

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      February 10, 2017

      I do not know where your problem is. You wrote you were using CS6.   However your now using cc 2015 why not install cc 2015.5 and cc 2017  and  try the newer versions. Did you reset  cc 2015 preferences?

      JJMack
      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      February 10, 2017

      What OS are you using? Did your CS6 gradient tool work in the past? Has anything on you system been updated lately?

      I install Windows 10 Preview 15031 a couple days ago and it still works in it.

      JJMack
      D
      DougTheOldAuthor
      Participant
      February 10, 2017

      The tool always worked fine - as a matter of fact it is something that I count on for may work, As per updates

      i did not notice any of the dreaded windows updates from hell. It just stopped working yesterday.

      Here are my details:

      Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64

      Operating System: Windows 7 64-bit Version: 7 SP1

      Physical processor count: 12

      Logical processor count: 24

      Processor speed: 2660 MHz

      Built-in memory: 24559 MB

      Free memory: 18109 MB

      Memory available to Photoshop: 22134 MB

      Memory used by Photoshop: 70 %

      Here is a screengrab of the dialogue box

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      February 10, 2017

      Was anything update yesterday like your Display adapter device driver?  If not make sur you CS6 preferences were indeed reset. Did you get the delete preferences dialog when you used shift+ctrl+alt when you started PS???

      That Dialog windows frame does not look like a windows 10 CS6 window frame you sure you have cs6.

      JJMack
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