Skip to main content
oscarnyc
oscarnyc
Participant
April 6, 2025
Answered

Graphic Processor is incompatible

  • April 6, 2025
  • 3 replies
  • 650 views

Photoshop: v26.5

Hardware:  

Model Name: MacBook Pro

  Model Identifier: MacBookPro18,1

  Model Number: Z14W00108LL/A

  Chip: Apple M1 Pro

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 32 GB

  System Firmware Version: 11881.101.1

  OS Loader Version: 11881.101.1

 

GRAPHICS:

Chipset Model: Apple M1 Pro

  Type: GPU

  Bus: Built-In

  Total Number of Cores: 16

  Vendor: Apple (0x106b)

  Metal Support: Metal 3

 

I GET THE FOLLOWING ERROR WHEN STARTING PHOTOSOP:

 

Fail: GPU not supported Fail: Metal unavailable Fail: Insufficient VRAM: (0 MB of 1500 MB required) GPU Detected: $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU (UNKNOWN)

 

Please help finding a solution 

 

    Correct answer oscarnyc

    After uninstalling photoshop and doing a fresh reinstall .. The problem seems to go away 

    maybe there was an error during the update 

     

    3 replies

    oscarnyc
    oscarnycAuthorCorrect answer
    Participant
    April 9, 2025

    After uninstalling photoshop and doing a fresh reinstall .. The problem seems to go away 

    maybe there was an error during the update 

     

    Conrad_C
    Community Expert
    Conrad_CCommunity Expert
    Community Expert
    April 6, 2025

    That’s a very unusual error because many, including me, have a very similar model. I also have an M1 Pro with the same 32GB of unified memory and firmware version. Photoshop should run great on it.

     

    Is there anything about the Mac or the installation of Photoshop that is a little different than normal?

    For example, is Photoshop installed inside a virtual machine? Sometimes that doesn’t provide full access to the GPU.

    Was it installed in a way other than from the Creative Cloud desktop app, such as restored from a backup or migrated from another Mac?

    Anything other non-typical installation/configuration situations like that?

     

    Have there been any other Photoshop errors that mention things such as application permissions?

     

    Have you tried resetting Photoshop preferences?

     

    Also, try following the directions in this link to look at the log for the Photoshop GPU sniffer-out.txt file, which might provide more details about any GPU problems:

    https://helpx.adobe.com/ca/photoshop/kb/error-photoshop-has-encountered-a-problem-with-the-display-drive.html

     

    You can ignore the section “Run sniffer.exe to get graphics card information” because that’s written for a computer running Microsoft Windows.

    oscarnyc
    oscarnycAuthor
    Participant
    April 8, 2025

    Nothing unusual  ,   everything is up to date.   No virtual machine.  Paid subscribtion and install and updates done thru the creative cloud app.  

     

    I tried reseting the photoshop settings and same thing .   Since no1 really giving me any info, im going to uninstall the app and reinstall it see if that does the trick.    otherwise not sure whats wrong with it 

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    April 6, 2025

    Which macOS operating system are you running?

     

    Is it up-to-date?

    oscarnyc
    oscarnycAuthor
    Participant
    April 8, 2025

    15.4.  everything up to date 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices