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Graphics Processor is incompatible- Adobe Photoshop CC 2022

New Here ,
Oct 31, 2021 Oct 31, 2021

Graphics Processor is incompatible shows and show. My graphic driver is uptodate. plz help me to fix this error in Adobe Photoshop CC 2022

2021-10-31_12-52-24.jpgdown while work

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correct answers 1 Correct answer

Community Beginner , Nov 05, 2021 Nov 05, 2021

Ok, problem semi SOLVED for me.NVIDIA Studio drivers with Clean Instalation worked.

 

The thing is, i forgot to mention i'm using dock station for my notebook (dell xps)... So when i use laptop screen it's all fine - GPU acceleration works, but when connected to 2 montitors via dock station (i-tec 5k dock station with usb-C and 2x display ports), its still grey out, witch is as supposed to be i guess coz dock gots its own 'graphic card' right?

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Explorer ,
May 27, 2023 May 27, 2023
Thanks.
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New Here ,
Jun 03, 2023 Jun 03, 2023

Operating Windows 10 Dell.  Got the message about Graphics Processor is incompatible.  Sorry, but I don't own a supercomputer, nor am I a computer expert.  Will be cancelling after my seven-day trial unless I find a solution to this.  Please help me, someone.

 

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Community Expert ,
Jun 03, 2023 Jun 03, 2023
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Community Beginner ,
Jun 03, 2023 Jun 03, 2023
I'm guessing the user as quoting himself as "no computer expert" may not know what a GPU is.

However, to explain, every computer has a dedicated chip or card with many chips, that process the graphics that appear on screen. That is a Graphics Processing Unit (GPU).

Adobe use this power to take load/power use, away from the CPU that powers pretty much everything else.

They have strict criteria for this aspect, many many people are suffering from this. My laptop with a decent nVidia GPU designed for gaming is about 3 years old, and is now incompatible in general, giving the graphics glitches many suffer from when using filters or features.

It is a bit of a shame that the application can't be scaled me and adapt to the chipset you have, automatically optimising itself to what you have available.

But, it means you likely can't use GPU hardware processing, so try turning it off in preferences.

It will slow down image processing quite a lot, especially on large files, but it depends what you are trying to do.

Photoshop is designed for professionals, and those folk normally keep relatively up to date with their hardware as it is their business. And tax deductible.

Hope that explains it a bit.
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Contributor ,
Mar 09, 2024 Mar 09, 2024

I am very PC literate but admit it has been a while since I updated my Adobe apps šŸ™‚

I just updated Photoshop and found out my RTX660 (a VERY old card) is not compatible with Photoshop.  I have read up and understand that, no issue.  But in the interim before I replace it what Photoshop settings should I choose? It seems to have still checked "use graphics processor" and has Anti-alias guides and GPU compositing checked.  It does not have Use open CL and 30 bit display checked. Is that the appropriate setting for now?

 

Also, I am on an old version of LIghtroom also.  I use that a LOT.....does that mirror the Photoshop video card requirements, issues? I have been and will check but was not clear to me and want to be sure.  If I will have the same issue in Lightroom, I may wait to upgrade that....

 

Thanks!

BJBBJB1

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Explorer ,
Jan 14, 2024 Jan 14, 2024

Opening the Microsoft Store and Installing the OpenCLā„¢ and OpenGLĀ® Compatibility Pack is the only thing that worked for me after countless hours of troubleshooting. 

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Contributor ,
Mar 09, 2024 Mar 09, 2024
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Thanks. I have researched the Lightroom Classic specs for an hour now.....  It seems to me the minimum is 2 GB of memory.  It is working fine with Lightroom Classic 11.3 and the processor shows set to "auto" and says it supports basic hardware acceleration. I am just trying to figure out if I upgrade Lightroom if it will behave the same. 

I plan to upgrade my video card but as I use Lighroom a lot, I don't want to paint myself into a corner where I can't run it before I buy a new one.  Probably best to wait....

Thanks,
BJBBJB1

 

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