graphics processor is incomptible

New Here ,
Mar 29, 2022 Mar 29, 2022

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graphics down.png

 

Just opened photoshop today and this popped up? What do I need to do?

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi there,

 

We're sorry to see you have issues with your current graphics processor.

Which version of Photoshop and Windows are you using? Did you change your graphics card recently? What is your system specification? The minimum graphics processor requirements: On Windows, a GPU with DirectX 12 support and 1.5 GB of GPU memory.

Please check this article for some graphics processor troubleshooting steps: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html.

 

Let us know if this helps.

 

Thanks.

Ranjisha

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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Hi, have you update your windows OS or the graphic card driver?

Have you more than one graphic card in your system?

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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