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plainerjaner
Participant
May 27, 2020
Answered

guides dont work in photoshop

  • May 27, 2020
  • 4 replies
  • 1959 views

When I try to drag a guide from the ruler, it won't show up on my document.  I can add a guide using the View>New Guide way. But then when I try to drag that guide to a new position, it automatically deletes it.  Any ideas on what is happening?  (I'm using the current CC version of Photoshop)

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Correct answer mglush

Hi!

Sorry to hear that you are having this issue! Have you tried resetting your preferences? If you have not, here is a link that will help you:

https://helpx.adobe.com/photoshop/using/preferences.html

Also, are you using a Mac or Windows machine?  And you mentioned that you are on the latest version--is that 21.1.3?

Let us know if that fixes the problem or if it still persists. 

Michelle

4 replies

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victorh19897505
Participant
August 9, 2023

I still have this problem. Can create via New Guide line, but when dragging the line is visible and dissappears when releasing the mouse. I have Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64 on Windows 11 and the Beta (Adobe Photoshop Version: 25.0.0 20230801.m.2265 3a00623 x64) on the same machine.
They both have this problem. Turning of Graphic Processor and resetting the Settings didn't help.

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ALYSSA34996593boev
Participant
April 17, 2024

I think I found the solution, I had the same problem too. I tried Ctrl + R, and it worked.

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PazCS
Participant
June 16, 2020

Im having this issue too, have you found a fix for it at all?

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plainerjanerAuthor
Participant
June 18, 2020

I did reset my preferences.....it worked this time.  However, I've done that before and it didn't work.  For some reason this time it did.  Good luck. 

mglush
Community Expert
mglushCommunity ExpertCorrect answer
Community Expert
May 27, 2020

Hi!

Sorry to hear that you are having this issue! Have you tried resetting your preferences? If you have not, here is a link that will help you:

https://helpx.adobe.com/photoshop/using/preferences.html

Also, are you using a Mac or Windows machine?  And you mentioned that you are on the latest version--is that 21.1.3?

Let us know if that fixes the problem or if it still persists. 

Michelle

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    plainerjanerAuthor
    Participant
    May 28, 2020

    I am using windows.  I reset my preferences and that did fix it.  Now I get to redo all my custom settings.  😐 

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    May 27, 2020

    View > Show > Guides

    View > Extras

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    plainerjanerAuthor
    Participant
    May 27, 2020

    Yep, done that.  All are checked.  Nothing is working

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