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heathera5094539
Participating Frequently
November 12, 2019
Question

Guides not showing up

  • November 12, 2019
  • 2 replies
  • 788 views

I am using the latest version of Photoshop and Windows 10.

 

I pull out a guide and it randomly disappears. I try and move the guide and it also disappears.

 

Attached a screenshot of what's happening. For some reason my cursor isn't showing up in the screenshot, but it's in the middle where it shows the X coordinate.

 

This is making it impossible to snap the guide to the center of the image which is quickly becoming very frustrating.

 

This has only started happening since the newest update of Photoshop, though the guides had issues even before then with not pulling out correctly but at least they showed up then.

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    2 replies

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    heathera5094539Author
    Participating Frequently
    November 20, 2019

    Bumping. Still not resolved.

      Ian._. McClure
      Ian._. McClure
      Participating Frequently
      December 10, 2019

      Not much going on here from Adobe so will update from my latest findings, have realised now that when I thought my guides were working again I'd opened PS2019 which is still on my PC.

      Tonight I did the latest update but still no guides visible in PS2020, I've had to enable the "Use Graphics Processor" setting in my Performance preferences so I guess it's a RAM issue even although I have 16GB of RAM on my PC.

      Chuck Uebele
      Community Expert
      Chuck UebeleCommunity Expert
      Community Expert
      November 12, 2019

      Have you tried resetting your preferences? Preferences often get messed up with a new install.

      Chuck Uebele
      Community Expert
      Chuck UebeleCommunity Expert
      Community Expert
      November 12, 2019

      Well despite the pain of having to reset things, sometimes you need to reset them, as they are often the cause of sudden issues in PS that other people don't seem to have. If your issue is widely posted on these forums, then it might be a bug or some other issue. But if you are the only one having the issue, then it is most often corrupt preferences. 

      Chuck Uebele
      Community Expert
      Chuck UebeleCommunity Expert
      Community Expert
      November 12, 2019

      I'm also seeing this issue and have seen it mentioned elsewhere.

      https://feedback.photoshop.com/photoshop_family/topics/photoshop-2020-guide-lines-not-showing-during-dragging


      Okay, then it might not just be preferences. Keep an eye on that post. Tranberry really tries hard to get issues fixed.

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