Had to disable GPU. What can I do to use it again?

Forum|Forum|3 years ago
June 30, 2022
2 replies
895 views

Photoshop Creative Cloud was randomly freezing (about every 10 minutes), forcing me to restart. I have the latest version of Photoshop (23.4.1) and Windows 10 (21H1). CPU is i7-8700k@ 3.70GHz 3.70 GHz with 16GB ram.

The event viewer always read: Error DbxSvc, though I also got DHCPv6-Client.

Preference are set for “files with lots of layers.” My work involves large 2D image creation. I have no 3rd party plugins and am not running other programs at the same time.

I ran a full virus scan with Windows Defender. (Removed a pup – PiriformBundler) No change.

I upgraded the NIVIDIA GTX 1070 driver to 30.0.15.1296. After installing this driver Photoshop worked without freezing for 6-7 hours then went back to frequent freezing.

I turned off “use graphics processor” in the performance preferences and Photoshop hasn’t frozen for 3 weeks. I would, however, prefer to have the added assistance of the GPU. What can I do to make Photoshop work with my GPU again? - Reddoodler

Windows

This topic has been closed for replies.

Bojan Živković11378569

Community Expert

Photoshop is working with 1070 with no problem. I have 1050 Ti on my machine and I do not have any problem. My suggestion is to turn on GPU and to look elsewhere to solve problem with error messages. As already mentioned by @davescm Adobe is recommending to work with local files.

You can check whether GPU is working properly using Device Manager.

L

loried2127054Author

Participant

Thanks. That's good to know. Besides the gpu is your basic system similar to mine? The device manager has always reported the gpu is working properly. It also said I had the proper driver. I replaced it with the latest one anyway and that was the first time I saw any improvement – no freezing for 6 or 7 hours. Then the constant freezing returned. Turning off “use graphics processor” in preferences has allowed me to get back to work on a job that had been stalled, with no freezing now for 3 weeks. I’ll keep trying just about anything but it looks a lot like the freezing has something to do with the gpu.

Bojan Živković11378569

Community Expert

My configuration is Ryzen processor, 16GB, Win 11. It can not help much to identify issue on your machine. Have yoiu tried to reset Photoshop preferences which can help sometimes with strange behaviour Preferences in Photoshop (adobe.com)

davescm

Community Expert

DbxSvc is a Dropbox service and DHCPv6-Client is network protocol. Neither of those errors are associated with the GPU. Were you running files on a network, when you experienced the errors, or on a local drive (as recommended by Adobe)?

For the GPU - try reinstalling the driver using an NVidia Studio driver if available, and when installing choose Advanced - Clean Install. That will overwrite any remnants of the old driver.

Dave

L

loried2127054Author

Participant

Thanks, I will be getting back to my pc soon, at which time I'll try reinstalling the driver as you suggested. I am not on a network and save my work to an extrernal and internal hd and eventually to Dropbox.

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