Inspiring

Answered

Hand Tool doesn't work(only when zoomed in

Forum|Forum|6 years ago
April 2, 2019
4 replies
5829 views

Basically what the title says, my hand tool doest work(both when pressing H or spacebar).

Im using MacBook pro

It was working the first 30 minutes of photoshop, but then the hand tool suddenly stopped working, When I zoom in the image, the hand tool works, but when I zoom out, there will be a specific moment where the image will just click into a fit position then the hand tool stops working.

Anyone has a fix? I assume its because I accidentally clicked something in photoshop cuz it worked in the first 30 minutes

Thanks

(Also when the image clicks into a fit position, the scrollbars at the side disappear) I don't know if this extra info will help

Correct answer

This is called Overscroll. Go to Photoshop > Preferecnes (Edit > Preferences on windows) > Tools > check the box for Overscrool.

A

Anonymous

Correct answer

This is called Overscroll. Go to Photoshop > Preferecnes (Edit > Preferences on windows) > Tools > check the box for Overscrool.

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Matheus Vicentini5E22

Participant

OMG THANK YOU VERY MUCH, YOU ARE A GOD!!!!! THIS IS WHAT WAS HAPPENING!!!! GSUS

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Shaun5C3A

Participating Frequently

No, turning off graphics processor in preferences>performance doesn't do it either.

S

Shaun5C3A

Participating Frequently

And full-screen doesn't allow for having multiple reference files easily accessable or visible. The only way to make the Hand tool function as it should is to zoom the image massively big. If you want more than 1 file visible at a time, drag them off of the top bar so that they're free floating, zoom them up, to a size where the hand tool works again, then resize the image window so you're centered on a close-up on part of the image. - All very unsatisfactory though, anybody know of an actual fix, for a tool that's always worked before in all previous versions of pre-CC photoshop?

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Shaun5C3A

Participating Frequently

'Raaayy! sorted with a Reset of Preferences after all! many apologies foe doubting you C. Pfaffenbichler! I've been suffering the lack of a working Hand tool for months! I Shall be able to play the violin again!

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Rajesh5DDA

Participant

c.pfaffenbichler

Community Expert

Do you use Application Frame or Window Docking? Could you post a screenshot of after the »fitting«?

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved usually is a good starting point when faced with unexplainable Photoshop issues:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Moses ChiefAuthor

Inspiring

Before the "fix to fit position thingy happens"(when it is zoomed) and this is when the hand tool can work, You can see there's the scroll at the side

After the "fix to fit position thingy happens" (when zoomed out) and this is when the hand tool DOESN'T work. You can see at the side there's no more scroll

Also, How do I make sure all my customised presents and shortcuts be saved?(so I can try out restoring the preferences)

c.pfaffenbichler

Community Expert

When the complete image is visible on screen anyway the scroll bars would not be useful and need not be displayed.

Similar for the Hand Tool – if the image is completely visible what is there to move about?

Which Presets have you customised?

If you have created your own Actions, Brushes, Swatches, Styles, Patterns, Tool Presets, … you should save them occasionally (using Preset Manager) and back those files up to make sure they don’t vanish in some mishap.

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