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February 18, 2022
Question

Hard Drive space disappearing for no reason when I open Photoshop and perform tasks!

  • February 18, 2022
  • 1 reply
  • 899 views

Hello,

 

I've run into a very strange issue and wondered if anyone has had similiar problems. From yesterday (I had not updated or changed anything whatsever), whenever I open Photoshop CC 2022, my internal hard drive space flutuates slightly. I've been told this is normal (ish). The main issue is now that when I perform a batch edit of many images (file-automate-batch) with one of my favourite actions, my internal hard drive goes down and down (500mb every few seconds!) until I'm alerted that my hard drive space is nearly empty and I have to 'Force Quit' the app before my computer has a meltdown! After qutting, my hard drive reading goes back to normal (230GB). The RAM usuage goes down and down as well but I expect that because I'm running tasks but that is a little worrying as well beacuase I assume that will slowly go down to 0 and then make me stop what I'm doing.

I spent two hours on 'online chat' with an Adobe rep who had me try all the usual things (unintsall app, reinstall actions, set memory usuage to 70%, toggle use graphics processor, toggle plugin enable generator etc) but nothing even made a slight bit of difference!

I am lost (& Adobe seems to be too!) so any help would be greatly appreciated.

 

Specs: Late 2013 Mac Pro running MacOS Monterey

3.5 GHz 6-Core Intel Xeon E5

64GB 1866 MHz DDR3

AMD FirePro D500 3 GB 

 

Thanks,

James

This topic has been closed for replies.

1 reply

nikunj.m
Community Manager
Community Manager
February 25, 2022

Hi,

 

We're sorry about the trouble with Photoshop. Photoshop uses your computers drive as Scratch disk when you're working to create temporary files & as cache. The amount of space that Photoshop uses depends on the size of file you're working on along with the number of files you're working on.

 

When you're running the batch process, what is the action you're running on the files? Are you resizing the files as well? If yes, what are the dimensions you are resizing to?

 

For more info about scratch disk, please check: https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

Regards,

Nikunj