have subscribed to the same product twice

[Azamat32899577b4hn]

I have subscribed to the same product twice, and the money is debited twice to the same tariff plan. how can I cancel the second one without paying compensation ?

[jane-e]

@Azamat32899577b4hn 

To cancel a Creative Cloud subscription, follow the steps here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you subscribed to an annual plan and are cancelling before the year is up, there is a fee for terminating the contract early.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

(Choose your plan from the navbar for specific details.)

Jane

[davescm]

In addition to the information given by Jane, you may wish to contact Adobe directly and explain the issue you are having with a double account.

https://helpx.adobe.com/contact.html

Note : Do not give anyone on this forum account information, in the forum or by private message. Scammers are known to ask for that posing as Adobe Employees.

Dave