• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Having issues trying to delete CS6 apps

Participant ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

After upgrading from High Sierra to OS Catalina, I then subscribed to Adobe CC Apps. 

 

Now that I want to uninstall my suite of C6 apps, I get this message whenever I click on the unistaller app for each product. 

 

adobe_uninstall.png

Views

766

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , May 01, 2021 May 01, 2021

Short of booting off an old OS that supports a 32 bit installer (uninstaller), the next step would be to simply delete (trash) CS6 folder and contents. 

Yes, there's other CS6 'stuff' scattered about your Mac that the uninstaller should delete, but they are just taking up a bit of HD space and will cause no harm otherwise. 

Votes

Translate

Translate
Adobe
Community Expert ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

Catalina doesn't support 32-bit applications, and the CS6 uninstaller is 32-bit. That's why the uninstaller won't run.

 

Don't know if there are other recommended ways to remove CS6.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

You might try the instructions from Kurt Lang to use the Cleaner tool here:

https://discussions.apple.com/thread/251806421

 

(Ignore the advice from Eau Rouge on the uninstalled — he agrees it doesn't work.)

 

~ Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

Thanks Jane--

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

@thesoulartist 

The time to uninstall legacy apps was BEFORE you upgraded to 64-bit architecture.  I understand The Adobe Cleaner Tool will remove most of Creative Suite. Any residual files you will need to scrub manually.  Or take it to Apple and see what their Geniuses recommend.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

Thanks for the suggestion. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

Short of booting off an old OS that supports a 32 bit installer (uninstaller), the next step would be to simply delete (trash) CS6 folder and contents. 

Yes, there's other CS6 'stuff' scattered about your Mac that the uninstaller should delete, but they are just taking up a bit of HD space and will cause no harm otherwise. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

I do have SuperDuper on an external disk with high sierra. 

 

If I booted off of that disk, how would I go about uninstalling the CS6 apps?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

quote

I do have SuperDuper on an external disk with high sierra. 

 

If I booted off of that disk, how would I go about uninstalling the CS6 apps?

=========

Owing to Catalina's new file management on the primary drive, I don't think that would work.

 

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 01, 2021 May 01, 2021

Copy link to clipboard

Copied

Thanks Nancy--I appreciate your insight on this issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 02, 2021 May 02, 2021

Copy link to clipboard

Copied

So, I simply deleted all the CS6 apps from the applicaton folder--and removed certain apparent preferences. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 02, 2021 May 02, 2021

Copy link to clipboard

Copied

LATEST

There are various Mac utilities that can find linked files to the app and remove them as well. One such example:

 

https://freemacsoft.net/appcleaner/

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines