• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Having issues with opening cloud documents that were exported as local files.

New Here ,
Jan 23, 2023 Jan 23, 2023

Copy link to clipboard

Copied

My team lead when trying to recover the documents from my predecessor's adobe cloud account before closing their account somehow got a folder labeled cloud documents, full of .psdc files and a couple .xdc files. I have not been able to figure out how to open them. When I try to open the .psdc's in Photoshop I get [ Could not open "SCRUB TEST.psdc" because cloud documents that have been exported as local files cannot be opened.] I have not been able to find a way to open or import them. And I don't even know what kind of file the .xdc's are.

Please help.

TOPICS
Windows

Views

494

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Jan 24, 2023 Jan 24, 2023

Hi @Sahray27409218shej sorry to hear this. 

 

The XDC files should be capable of being opened in XD, if not please let us know.

The PSDC files need to be uploaded through CCD. This is the only app that will process PSDC files on the desktop.

 

Thank you,

Cory

Votes

Translate

Translate
Explorer , Jun 20, 2023 Jun 20, 2023

Never mind. There is a desktop app called Creative Cloud Desktop, or CCD for short.  https://creativecloud.adobe.com/apps/download/creative-cloud

This app is used to upload PSDC and AIC files.   Figuring out how to upload and open different file types is a maze.

Votes

Translate

Translate
Adobe
Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

Copy link to clipboard

Copied

Hi @Sahray27409218shej sorry to hear this. 

 

The XDC files should be capable of being opened in XD, if not please let us know.

The PSDC files need to be uploaded through CCD. This is the only app that will process PSDC files on the desktop.

 

Thank you,

Cory

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

When I try to upload a psdc file to assets.adobe.com, I get another error that the file type is not supported.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 20, 2023 Jun 20, 2023

Copy link to clipboard

Copied

LATEST

Never mind. There is a desktop app called Creative Cloud Desktop, or CCD for short.  https://creativecloud.adobe.com/apps/download/creative-cloud

This app is used to upload PSDC and AIC files.   Figuring out how to upload and open different file types is a maze.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines