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Answered

Hebrew typefaces not working in PS 21.2

Forum|Forum|5 years ago
June 16, 2020
6 replies
1286 views

Hi,

I updated to the new version and all my Hebrew fonts stopped working.

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Problem or error

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Correct answer Akash Sharma

We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop.

More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

Akash SharmaCorrect answer

Legend

We are happy to announce the release of Photoshop 21.2.1 that should resolve this issue.

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Photoshop to 21.2.1, click "Update" in the Creative Cloud desktop app next to Photoshop.

More detailed instructions for updating

Let us know how it goes.

Thanks,

Akash

mayal33876248

Participating Frequently

Good morning all 🙂

I'm happy to say that the fix is working!

I've just updated photoshop with the new release, and all my Hebrew fonts are working again.

Thank you so much for that.

T

the boxa85072609

Participant

Exellent!

Thanks Maya for helping resolve the issue.

SenderTom

Participant

Anyone resolved this issue? im suffering the same fate...

mayal33876248

Participating Frequently

Not yet, we are waiting for the next delivery of PS. Maybe then they will deliver a fix for this problem.

For now, the only solution is to work with previous versions of PS.

You can downgrade to older version by going to the Create Cloude Desktop, click on the three dots next to the installed PS and choose "other versions".

SenderTom

Participant

yeah, i installed 2019 and 2020 side by side for the meantime. i enjoy some of the new 2020 features so i prefer having both versions to rolling back.

Let's hope this gets resolved soon (although 3 weeks is already too long) this is such a headache and bother..

S

saleha12685973

Participant

After chatting with Adobe QA
The answer was Adobe has removed few fonts

and (If you wish to continue using these fonts, they can directly email fontbureau@typenetwork.com to take advantage of special offers from the foundry.)

The answer was not convincing and I expect it is not correct

mayal33876248

Participating Frequently

Yes, this is the answer you get from "first line support ppl" which I also got when first tried to deal with the problem. They don't know and blame you for broken fonts.

But after chatting through other forums with adobe ppl, qa and dev, they understood there is a problem with the new version. The answer I'm getting now from adobe support is that they are working on a fix.

T

the boxa85072609

Participant

Any news on this?
It seems to be affecting only fonts with spaces in their name...

mayal33876248

Participating Frequently

Hi,

As for my understanding, the developers are still working on it.

I don't think the name of the font is the route cause of the problem.

I have font Abrahm (one word with no space) that stopped working. On the other hand, I have Mydrid Hebrew (with space) that works.

T

the boxa85072609

Participant

So bad.
Went back to the older version for now. you too?

mayal33876248

Participating Frequently

I'm having the same problem with Hebrew fonts. Many Hebrew fonts which are working in previous PS versions, stopped working in CC2020 v21.2.
All the Hebrew fonts were working perfectly prior to the v21.2 update, and they are still working perfectly on PS cc2019, and any other MS Office software.
Adobe support told me that the fonts are not PS compatible, but how could it be that it is not working only on PS cc2020 v21.2????
I even tried to troubleshooting of adobe support for font, but with no luck. I also ran the FontTest script, for all 1003 font types I have. It found 4 problematic fonts which I then removed from my system, restarted PS, and same results as before.
I'm guessing that in this last release, adobe did some changes to font (which they did, it is even written in their release notes), but this change affected middle eastern languages (Arabic, Hebrew...)