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Dimitris24670523tj0c
Participant
July 7, 2022
Question

hello i have problem when start my photoshop write on message, the message is: An error has occurred

  • July 7, 2022
  • 1 reply
  • 185 views

write on message, the message is: An error has occurred.
You will not be able to use Photoshop at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue.

This topic has been closed for replies.

1 reply

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
July 7, 2022

Hi @Dimitris24670523tj0c, please log out of Create Cloud, then log back in.  Did this fix your issue?

 

Thank you,

P
PDX_Marie
Participant
January 18, 2023

This does not work for me... are there any other options?

 

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
January 18, 2023

@PDX_Marie are you saying the same error is what you are seeing? Could you share a screenshot of your desktop?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

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