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eliseb39144893
eliseb39144893
Participant
December 5, 2021
Question

Help downloading old Adobe products

  • December 5, 2021
  • 3 replies
  • 489 views

[Moderator moved from Bugs to Discussions where this belongs.]

 

I've just purchased a new Macbook and am trying to reinstall my Adobe Design Studio software onto it. This software was working perfectly on my old laptop, but after downloading it, I get the below message when trying to finish the install process:

 

"The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."

 

How can I get the Adobe Design Studio onto my new laptop using the original software I've already purchased and paid for? I don't want to have to purchase it again....

This topic has been closed for replies.

3 replies

eliseb39144893
eliseb39144893Author
Participant
December 5, 2021

That seems a bit unfair since I've already purchased the product. Are you able to supply me with a download link to replace the software I've already purchased with? 

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
December 5, 2021

Unfortunately, there is no such link. You'll have to subscribe a Cloud plan to use Adobe software on your new computer.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
December 5, 2021

@eliseb39144893 

You can continue running CS6 on your older hardware and older macOS, but it will not run with newer versions of macOS. Follow Nancy's advice if you need to run Photoshop on your new computer.

Jane

 

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    December 5, 2021
    quote

    @eliseb39144893 

    You can continue running CS6 on your older hardware and older macOS, but it will not run with newer versions of macOS. Follow Nancy's advice if you need to run Photoshop on your new computer.

    Jane

     

    By @jane-e

     

    That seems like the best way forward to me as well Jane.   CS6 was designed to run on hardware available at that time so you are not losing anything in it not running on current hardware.   

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      December 5, 2021

      @eliseb39144893,

      Legacy Creative Suite software is discontinued and will NEVER run on Catalina, Big Sur, Monterey or Apple M1 Chip computers.  Sorry.

       

      You need modern software that is compatible with your new bleeding edge computer. 


      MODERN OPTIONS:
      Photoshop Elements (approx $100, no subscription needed).
      https://www.adobe.com/products/photoshop-elements.html

      Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:
      - Photoshop CC and Photoshop on iPad
      - Lightroom on desktop, mobile and the web
      - Lightroom Classic
      - Portfolio website + hosting
      - Bridge
      - 20 GB cloud storage (upgradable to 1 TB).
      https://www.adobe.com/creativecloud/photography.html

      Creative Cloud All Apps (51 + apps & services) and Single Apps Plans
      https://www.adobe.com/creativecloud/plans.html

       

      =============
      Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
      =============
      3 Easy Ways to Identify Genuine Adobe Staff
      https://tinyurl.com/10791730

       

      Nancy O'Shea— Product User & Community Expert
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