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Chapps-LA
Inspiring
May 17, 2021
Answered

HELP - 'Export As' function not working, 'can't export to this location'

  • May 17, 2021
  • 5 replies
  • 5595 views

I'm really dead in the water without the 'export as' function, but as of this morning, it's suddenly not working.  Whenever I attempt to use 'export as', I select my options (doesn't matter what I select here), then the second I hit the Export button, I get this error popup: 'Can't export to this location. Select another location and continue'. Er ... this is the step *before* I select a location, so I can't change it. In my preferences, I have the option checked for asking about location to save. Changing this and restarting doesn't help. Nothing helps.

 

Upgrading to the newly released 22.4 version didn't help, either. I've got major deadlines and am collaborating with folks, all of whom need to see interim steps of the project, so I really need to fix this asap. I suppose I could de-install and reinstall Photoshop? 

 

Oh, and this is all happening on my iMac ... I can give any other info on request.

    This topic has been closed for replies.
    Correct answer Chapps-LA

    SOLVED: I held down Option+Command+Shift as I restarted Photoshop, and it asked me if I wanted to delete my preferences, I said OK and everything now seems to be fine. First time I've had to use that function in years. Whew!!

    5 replies

    M
    Matias5CE3
    New Participant
    November 10, 2021

    I tried everything adviced here and this still ain't working. Please fix this asap!

     

     

    I
    Community Manager
    IrinaM1Community Manager
    Community Manager
    November 11, 2021

    if this is still happening, what is the version of Photoshop you're on? If i'ts not the latest (if you see "Update available" in Creative Cloud desktop), please try updating Photoshop

    if it still happens on latest version, what is the name of layer or file you're trying to export? Or see if renaming layer (or file) will fix the issue? 

    Thanks! 

    L
    Luis5FCD
    New Participant
    November 11, 2021

    Quiero ver todos los mensajes recibidos y enviados al número [Removed by moderator - do not post personal info]

    D
    dsNelson20249333
    New Participant
    November 5, 2021

    On another board I tried the advice of, in the General Tab - 'resetting defaults on restart' and even rebooting my machine but with no luck. For giggles I happened to notice at the very bottom of  Edit>Preferences>Export, Options 'Use legacy export as' which worked, for now. 

    gorana39509332
    gorana39509332
    Participating Frequently
    August 9, 2021

    That solution is as good as "have you tried reinstall windows?" Why would I want to erase all my preferences and have the hassle of redo all settings?

     

    Trial n error is not a solution.

     

    This problem as arisen lately, probably came with one of Adobes notorious "updates" that fixes one bug and installs fifteen new ones 🙂

      eoldigs
      eoldigs
      Participating Frequently
      May 28, 2021

      Same problem here with PS 22.4.1

      I can't export if I go deeper into the file structure. it works if I export to the "Desktop" but not if I go into my projects file structure.

       

      I've tried cmd+option+shift and deleted the settings. but nothing changed.

       

      It's very frustrating to export to the desktop and move the files later into the correct location.

       

      Any help appreciated!

      davescm
      davescm
      Adobe Expert
      May 17, 2021

      In Preferences > Export,  down at the bottom of the dialogue, what is set under Export As location :

      Is it :

      - Export assets to the location of the current document

      or

      - Export assets to the last location specified

       

      Either way - try the other

      Dave

      C
      Chapps-LAAuthor
      Inspiring
      May 17, 2021

      Hey, Dave. Yes, I've tried both options, closing the app and reopening, trying again ... same error message. First thing I tried.

       

      Everything was working fine until this morning. I've been working at a furious pace, so this is a hard stop for me. There's nothing wrong with my disk drive - I've tested it, and still have huge amounts of free space. All I can think is that it must be trying to access some incorrect location? I wouldn't know how to change that. But, still, if I've got the option checked off for it to ask me each time about where to save, I should at least get to that dialog. It never gets beyond the Export As screen. I think something must have gotten screwed up in the app files.

      C
      Chapps-LAAuthorCorrect answer
      Inspiring
      May 17, 2021

      SOLVED: I held down Option+Command+Shift as I restarted Photoshop, and it asked me if I wanted to delete my preferences, I said OK and everything now seems to be fine. First time I've had to use that function in years. Whew!!

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