HELP! Photoshop screen/artboard not working at startup!

Question

The artboard is not working properly. This is a newly created photoshop file and it's not showing a white artboard:

After I disable the new welcome screen and use the legacy "create new file" screen, this happens when I create a new artboard/screen:

museresistance · Accepted Answer

Hi, that is still not an Artboard in your 2nd screenshot, it is a plain Background layer. Try this - Go to the File menu, top left of screen, choose New, and in that dialog for Document Type, choose Artboard.

It is NOT the artboard or any setting problems. I am very sure that I did not do anything wrong in the settings when I created a new file.

I contacted NVidia and they provided me a working method to fix the problem, which is downgrading the driver to version 376.19.

However, I also would like to thank anyone here trying to help me. I appreciate your assistance.

museresistance · Answer

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0Display Adapter[0] SharedSystemMemory: 4037Display Adapter[0] Attached Monitors: \.\DISPLAY1Display Adapter[0] PrimaryMonitor: 1Display Adapter[1] VendorID: 8086Display Adapter[1] DeviceID: a16Display Adapter[1] SubSysId: 228a1043Display Adapter[1] Revision: 11Display Adapter[1] DedicatedVideoMemory: 112Display Adapter[1] DedicatedSystemMemory: 0Display Adapter[1] SharedSystemMemory: 2048Display Adapter[1] Attached Monitors: NoneDisplay Adapter[1] PrimaryMonitor: 0Display Adapter[2] VendorID: 1414Display Adapter[2] DeviceID: 8cDisplay Adapter[2] SubSysId: 0Display Adapter[2] Revision: 0Display Adapter[2] DedicatedVideoMemory: 0Display Adapter[2] DedicatedSystemMemory: 0Display Adapter[2] SharedSystemMemory: 4037Display Adapter[2] Attached Monitors: NoneDisplay Adapter[2] PrimaryMonitor: 0ActiveDriverIndex: 0Driver[0] Name: NVIDIA GeForce 820MDriver[0] Driver Version: 21.21.13.7866Driver[0] Driver Date: 20170209000000.000000-000Driver[0] Adapter RAM: 2048Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1140&SUBSYS_228A1043&REV_A1\4&3A7A1238&0&00E4Driver[0] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vd3dum,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository
vami.inf_amd64_fba2180c780ad9c0
vwgf2umDriver[1] Name: Intel(R) HD Graphics FamilyDriver[1] Driver Version: 20.19.15.4549Driver[1] Driver Date: 20161110000000.000000-000Driver[1] Adapter RAM: 1024Driver[1] PNP DeviceID: PCI\VEN_8086&DEV_0A16&SUBSYS_228A1043&REV_0B\3&11583659&0&10Driver[1] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32DefaultEnableGPU: 1MSAA Factor: 0

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