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Inspiring
February 24, 2017
Answered

HELP! Photoshop screen/artboard not working at startup!

  • February 24, 2017
  • 4 replies
  • 27120 views

The artboard is not working properly. This is a newly created photoshop file and it's not showing a white artboard:

3jNqpUH.png

After I disable the new welcome screen and use the legacy "create new file" screen, this happens when I create a new artboard/screen:

TLQ0T44.png

    This topic has been closed for replies.
    Correct answer museresistance

    Hi, that is still not an Artboard in your 2nd screenshot, it is a plain Background layer. Try this - Go to the File menu, top left of screen, choose New, and in that dialog for Document Type, choose Artboard.


    It is NOT the artboard or any setting problems. I am very sure that I did not do anything wrong in the settings when I created a new file.

    I contacted NVidia and they provided me a working method to fix the problem, which is downgrading the driver to version 376.19.

    However, I also would like to thank anyone here trying to help me. I appreciate your assistance.

    4 replies

    Inspiring
    February 25, 2017

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    Display Adapter[0]  SharedSystemMemory: 4037

    Display Adapter[0]  Attached Monitors: \\.\DISPLAY1

    Display Adapter[0]  PrimaryMonitor: 1

    Display Adapter[1]  VendorID: 8086

    Display Adapter[1]  DeviceID: a16

    Display Adapter[1]  SubSysId: 228a1043

    Display Adapter[1]  Revision: 11

    Display Adapter[1]  DedicatedVideoMemory: 112

    Display Adapter[1]  DedicatedSystemMemory: 0

    Display Adapter[1]  SharedSystemMemory: 2048

    Display Adapter[1]  Attached Monitors: None

    Display Adapter[1]  PrimaryMonitor: 0

    Display Adapter[2]  VendorID: 1414

    Display Adapter[2]  DeviceID: 8c

    Display Adapter[2]  SubSysId: 0

    Display Adapter[2]  Revision: 0

    Display Adapter[2]  DedicatedVideoMemory: 0

    Display Adapter[2]  DedicatedSystemMemory: 0

    Display Adapter[2]  SharedSystemMemory: 4037

    Display Adapter[2]  Attached Monitors: None

    Display Adapter[2]  PrimaryMonitor: 0

    ActiveDriverIndex: 0

    Driver[0] Name: NVIDIA GeForce 820M

    Driver[0] Driver Version: 21.21.13.7866

    Driver[0] Driver Date: 20170209000000.000000-000

    Driver[0] Adapter RAM: 2048

    Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1140&SUBSYS_228A1043&REV_A1\4&3A7A1238&0&00E4

    Driver[0] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um

    Driver[1] Name: Intel(R) HD Graphics Family

    Driver[1] Driver Version: 20.19.15.4549

    Driver[1] Driver Date: 20161110000000.000000-000

    Driver[1] Adapter RAM: 1024

    Driver[1] PNP DeviceID: PCI\VEN_8086&DEV_0A16&SUBSYS_228A1043&REV_0B\3&11583659&0&10

    Driver[1] Installed Display Drivers: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32

    DefaultEnableGPU: 1

    MSAA Factor: 0

    davescm
    Community Expert
    Community Expert
    February 25, 2017

    Your screenshots suggest something is wrong but there is another issue ;
    I hate to say this but the information you have pasted  above suggest you may have a non genuine copy of Photoshop.

    Photoshop CC2017 is sold only on a subscription licence.

    Your info shows :

    Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

    License Type: Perpetual

    Serial number: 91198701560031595861

    Dave

    Inspiring
    February 25, 2017

    Really? I was using a trail version. Maybe this is why PS is not working?

    Inspiring
    February 25, 2017

    Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

    Number of Launches: 3

    Version: 10 or greater

    System architecture: Intel CPU Family:6, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

    Physical processor count: 2

    Logical processor count: 4

    Processor speed: 2394 MHz

    Built-in memory: 8075 MB

    Free memory: 2 MB

    Memory available to Photoshop: 6913 MB

    Memory used by Photoshop: 69 %

    History Thumbnails: Enabled.

    Touch Bar: Enabled.

    Alias Layers: Disabled.

    Modifier Palette: Enabled.

    3D Multitone Printing: Disabled.

    Highbeam: Disabled.

    Image tile size: 128K

    Image cache levels: 7

    Font Preview: Medium

    TextComposer: Latin

    Display: 1

    Display Bounds: top=0, left=0, bottom=900, right=1600

    OpenGL Drawing: Enabled.

    OpenGL Allow Old GPUs: Not Detected.

    OpenGL Drawing Mode: Basic

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    AIFCoreInitialized=1

    AIFOGLInitialized=1

    OGLContextCreated=1

    NumGLGPUs=1

    NumCLGPUs=2

    NumNativeGPUs=0

    glgpu[0].GLVersion="4.1"

    glgpu[0].IsIntegratedGLGPU=0

    glgpu[0].GLMemoryMB=2048

    glgpu[0].GLName="NVIDIA GeForce 820M"

    glgpu[0].GLVendor="NVIDIA Corporation"

    glgpu[0].GLVendorID=4318

    glgpu[0].GLDriverVersion="21.21.13.7866"

    glgpu[0].GLRectTextureSize=16384

    glgpu[0].GLRenderer="GeForce 820M/PCIe/SSE2"

    glgpu[0].GLRendererID=4416

    glgpu[0].HasGLNPOTSupport=1

    glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_fba2180c780ad9c0\nvwgf2um"

    glgpu[0].GLDriverDate="20170209000000.000000-000"

    glgpu[0].CanCompileProgramGLSL=1

    glgpu[0].GLFrameBufferOK=1

    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

    clgpu[0].CLPlatformVersion="1.2"

    clgpu[0].CLDeviceVersion="1.1 CUDA"

    clgpu[0].IsIntegratedCLGPU=0

    clgpu[0].CLMemoryMB=2048

    clgpu[0].CLName="GeForce 820M"

    clgpu[0].CLVendor="NVIDIA Corporation"

    clgpu[0].CLVendorID=4318

    clgpu[0].CLDriverVersion="378.66"

    clgpu[0].CLBandwidth=1.33793e+10

    clgpu[0].CLCompute=79.0836

    clgpu[1].CLPlatformVersion="1.2 "

    clgpu[1].CLDeviceVersion="1.2 "

    clgpu[1].IsIntegratedCLGPU=1

    clgpu[1].CLMemoryMB=1629

    clgpu[1].CLName="Intel(R) HD Graphics 4400"

    clgpu[1].CLVendor="Intel(R) Corporation"

    clgpu[1].CLVendorID=32902

    clgpu[1].CLDriverVersion="20.19.15.4549"

    clgpu[1].CLBandwidth=1.51144e+10

    clgpu[1].CLCompute=146.829

    License Type: Perpetual

    Serial number: 91198701560031595861

    GUIDBucket:

      bucket: 251

      test: DocumentPanel

    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

    Temporary file path: C:\Users\micha\AppData\Local\Temp\

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Startup, 372.6G, 298.3G free

    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

    Installed components:

       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

       ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171

       AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

       AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

       AdobeOwl.dll   Adobe Owl   5.2.11  

       AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

       AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

       AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171

       AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

       AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

       AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

       adobe_caps.dll   Adobe CAPS   10,0,0,6  

       AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171

       ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

       AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

       amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000

       ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171

       AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

       AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

       Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171

       BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171

       boost_date_time.dll   photoshopdva   10.0.0  

       boost_signals.dll   photoshopdva   10.0.0  

       boost_system.dll   photoshopdva   10.0.0  

       boost_threads.dll   photoshopdva   10.0.0  

       cg.dll   NVIDIA Cg Runtime   3.0.00007  

       cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

       CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

       CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

       CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171

       dnssd.dll   Bonjour   3,0,0,2  

       dvaaudiodevice.dll   photoshopdva   10.0.0  

       dvacore.dll   photoshopdva   10.0.0  

       dvamarshal.dll   photoshopdva   10.0.0  

       dvamediatypes.dll   photoshopdva   10.0.0  

       dvametadata.dll   photoshopdva   10.0.0  

       dvametadataapi.dll   photoshopdva   10.0.0  

       dvametadataui.dll   photoshopdva   10.0.0  

       dvaplayer.dll   photoshopdva   10.0.0  

       dvatransport.dll   photoshopdva   10.0.0  

       dvaui.dll   photoshopdva   10.0.0  

       dvaunittesting.dll   photoshopdva   10.0.0  

       dynamiclink.dll   photoshopdva   10.0.0  

       ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

       icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

       icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

       icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

       igestep30.dll   IGES Reader   9.3.0.113  

       imslib.dll   IMSLib DLL   10.0.0.1  

       JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

       LogSession.dll   LogSession   7.4.1.60.45263  

       mediacoreif.dll   photoshopdva   10.0.0  

       MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

       pdfsettings.dll   Adobe PDFSettings   1.04  

       Photoshop.dll   Adobe Photoshop CC 2017   18.0.1  

       Plugin.dll   Adobe Photoshop CC 2017   18.0.1  

       PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

       PSArt.dll   Adobe Photoshop CC 2017   18.0.1  

       PSViews.dll   Adobe Photoshop CC 2017   18.0.1  

       SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

       SVGRE.dll   SVGRE   79.578171   79.578171

       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

       TfFontMgr.dll   FontMgr   9.3.0.113  

       TfKernel.dll   Kernel   9.3.0.113  

       TFKGEOM.dll   Kernel Geom   9.3.0.113  

       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

       updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

       VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

       VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

       WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

       wu3d.dll   U3D Writer   9.3.0.113  

    Required plug-ins:

       3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”

       Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”

       Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”

       Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”

       Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”

       BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Camera Raw 9.8 - from the file “Camera Raw.8bi”

       Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”

       Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

       Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

       Chrome 18.0.1 - from the file “Filter Gallery.8bf”

       Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”

       Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

       Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”

       CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”

       Craquelure 18.0.1 - from the file “Filter Gallery.8bf”

       Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”

       Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”

       Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Cutout 18.0.1 - from the file “Filter Gallery.8bf”

       Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”

       De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Dicom 18.0.1 - from the file “Dicom.8bi”

       Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

       Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”

       Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”

       Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”

       Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

       Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”

       FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”

       Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Film Grain 18.0.1 - from the file “Filter Gallery.8bf”

       Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”

       Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Fresco 18.0.1 - from the file “Filter Gallery.8bf”

       Glass 18.0.1 - from the file “Filter Gallery.8bf”

       Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”

       Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Grain 18.0.1 - from the file “Filter Gallery.8bf”

       Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”

       Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”

       HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”

       HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”

       IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”

       IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”

       JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”

       Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Lens Blur 18.0.1 - from the file “Lens Blur.8bf”

       Lens Correction 18.0.1 - from the file “Lens Correction.8bf”

       Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Liquify 18.0.1 - from the file “Liquify.8bf”

       Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

       Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”

       Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”

       Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”

       Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”

       Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”

       Note Paper 18.0.1 - from the file “Filter Gallery.8bf”

       NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”

       Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”

       OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”

       Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”

       Patchwork 18.0.1 - from the file “Filter Gallery.8bf”

       Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”

       PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”

       Photocopy 18.0.1 - from the file “Filter Gallery.8bf”

       Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”

       Photoshop Touch 14.0 - from the file “PSDX.8bi”

       Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

       Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”

       Plaster 18.0.1 - from the file “Filter Gallery.8bf”

       Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”

       PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”

       Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”

       PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”

       Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

       Reticulation 18.0.1 - from the file “Filter Gallery.8bf”

       Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”

       Save for Web 18.0.1 - from the file “Save for Web.8be”

       ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”

       Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”

       Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”

       Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”

       Spaces 18.0.1 - from the file “Spaces.8li”

       Spatter 18.0.1 - from the file “Filter Gallery.8bf”

       Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Sponge 18.0.1 - from the file “Filter Gallery.8bf”

       Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”

       Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”

       Stamp 18.0.1 - from the file “Filter Gallery.8bf”

       Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”

       Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Texturizer 18.0.1 - from the file “Filter Gallery.8bf”

       Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”

       Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”

       U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Underpainting 18.0.1 - from the file “Filter Gallery.8bf”

       Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”

       Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

       Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       Water Paper 18.0.1 - from the file “Filter Gallery.8bf”

       Watercolor 18.0.1 - from the file “Filter Gallery.8bf”

       Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

       WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”

       Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”

       Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”

       ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

    Optional and third party plug-ins: NONE

    Duplicate and Disabled plug-ins: NONE

    Plug-ins that failed to load: NONE

    Extensions:

       com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

       Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

       Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

       New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”

       Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

       com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

       Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

       Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

       Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

       Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

       com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

    Installed TWAIN devices: NONE

    Inspiring
    February 24, 2017

    It doesn't look like you have created an Artboard. The Layers panel only has a Background layer in it.

    Steve

    Barb Binder
    Community Expert
    Community Expert
    February 24, 2017

    No, no artboard, but it is hard to tell what is going on with the layer because the thumbnails are set to none.

    ~Barb at Rocky Mountain Training
    Inspiring
    February 25, 2017

    I have created a white blank artboard/layer.

    riTicve.png

    Sahil.Chawla
    Adobe Employee
    Adobe Employee
    February 24, 2017

    Hi museresistance,

    Please this article and make sure that your GPU (Graphics Procession unit) is compatible with Photoshop. Photoshop graphics processor (GPU) card FAQ

    Regards,

    Sahil

    Inspiring
    February 25, 2017

    My graphic card is Nvidia GeForce 820M, and I could use PS cc 2017 before with this laptop.