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Participant
February 17, 2024
Question

Help photoshop

  • February 17, 2024
  • 3 replies
  • 272 views

Hello,maybe someone can help and explain what I have to do ? I have problems with the Photoshop app. I paid 143$ for a “Photographer plan” from 1 of November 2023 till 31 of October 2024. And for some reason I got denied the access to Lightroom and Photoshop. Can I know what happened?

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    3 replies

    kglad
    Community Expert
    Community Expert
    February 18, 2024

    if the above fails, proceed to these steps -

     

    https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    below are solutions some users reported:

     

    if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

     

    if that fails, change the install location

    Ged_Traynor
    Community Expert
    Community Expert
    February 17, 2024
    kglad
    Community Expert
    Community Expert
    February 17, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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