Participant

Answered

Help Please - Need to reinstall Photoshop 2023 because Photoshop 2024 is not working

Forum|Forum|2 years ago
October 16, 2023
3 replies
4476 views

I installed the latest Photoshop 2024 and in the process have lost PS 2023. The newest version is not working and I have no way to work on my projects. I'm having issues connecting to customer support. Can anyone help me figure this out?

macOS

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Correct answer D Fosse

Next time, uncheck "remove old versions" when installing.

To get back 2023 (v 24) - as per KR Seals' post above:

I'd recommend that you uninstall v 25 first.

Lars ColourAuthor

Participant

Thanks ALL.

I reinstalled the older version 2023 and was still having problems.

Then I uninstalled the newer version 2024 but my issues remained.

I uninstalled the old version and removed all my saved settings.

Lastly I reinstalled the old version and NOW ALL IS GOOD.

Thanks to all who helped!

Stephen Marsh

Community Expert

You may need to run the CC Cleaner software:

https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Lars ColourAuthor

Participant

Is that helping others with the PS 2024 version?

D Fosse

Correct answer

Community Expert

Next time, uncheck "remove old versions" when installing.

To get back 2023 (v 24) - as per KR Seals' post above:

I'd recommend that you uninstall v 25 first.

KR Seals

Community Expert

In the Adobe Creative Cloud app, on the Photoshop line there are three little dots at the right Click on those and choose other versions.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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