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Help please with "turn off text" error message

Forum|Forum|7 years ago
October 2, 2018
7 replies
3043 views

I just started getting the error message "For the Photoshop UI to display correctly, open System Preferences, click Appearance, and turn off text smoothing for font sizes 8 and smaller."

I followed previous instructions and did not find "turn off text smoothing for font sizes 8 and smaller" instead I found "Use LCD font smoothing when available"

I would be extremely grateful for any assistance/guidance anyone can provide.

Thanks!

Teresa

This topic has been closed for replies.

Correct answer Jeff Arola

Jeff... I am so appreciative that you are trying to help me with this. I answer as many questions as I can.

The appearance changed to this black. Screen shot below

*I am using Photoshop version 13.0 x 64

*I do not know if my Mac has Retina screen or not.

*I did recently upgrade to High Sierra and it seems like shortly after I got this message below and the change happened right after I got this message.

"For the Photoshop UI to display correctly, open System Preferences, click Appearance, and turn off text smoothing for font sizes 8 and smaller."

*i NEVER use any apps to clean my Mac

Thanks

Teresa

You can go to Photoshop>Preferences>Interface and change the Color Theme.

Also, you should download and install the latest photoshop cs6 updates by going to Help>Updates from within photoshop cs6.

You don't have a Retina screen.

What version of mac os did you have before upgrading to High Sierra?

Jeff Arola

Community Expert

If Open in Low Resolution is checked in Get Info, then uncheck it.

You also need to get the 13.0.6 update to install in order not to have a pixelated UI with a Retina display

Here is the 13.0.6 update installer

https://supportdownloads.adobe.com/detail.jsp?ftpID=5676

You might need to follow the directions here under Creative Suite 6 to get the 13.0.6 update to install.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

S

sabara0

Participating Frequently

It's greyed out, so I can't uncheck it.

Jeff Arola

Community Expert

If in photoshop cs6 you go to Help>System Info does it say photoshop version 13.0.6 on the top line?

When you go to /Applications/Adobe Photoshop CS6 and right click on the Adobe Photoshop CS6.app and click Get Info is Open in Low Resolution checked?

Also resetting the photoshop preferences might not be a bad idea as well.

Press and hold Shift+Option+Command just after starting the launch of photoshop cs6

(you have to be quick about pressing the keys or you won't get the below dialog)

Keep holding the keys until you get a dialog asking if you want to Delete the Adobe Photoshop Settings File

Press Yes

S

sabara0

Participating Frequently

1.) It says 13.0 x64

2.) Yes, it's checked

3.) Sorry, I'm having trouble doing that, haha

S

sabara0

Participating Frequently

3.) Wait, I did it! But the UI is still pixelated, and the text smoothing popup still pops up

Jeff Arola

Community Expert

Here is the 13.0.6 update installer

https://supportdownloads.adobe.com/detail.jsp?ftpID=5676

You might need to follow the directions here under Creative Suite 6 to get the 13.0.6 update to install.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

S

sabara0

Participating Frequently

Sorry for the late reply. I followed these instructions but it didn't help. Any more advice?

Jeff Arola

Community Expert

In photoshop cs6 go to Help>System Info and the top line is the photoshop version.

Does it say Adobe Photoshop Version 13.0.6?

Does your mac have a Retina display?

What is the screen resolution?

Apple>About This Mac>Displays

S

sabara0

Participating Frequently

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

I have Retina display.

My screen resolution is: 2880 x 1800.

Jeff Arola

Community Expert

In photoshop cs6 go to Help>Updates and install the 13.0.6 update along with any others.

S

sabara0

Participating Frequently

Thanks for replying! I have, but nothing has changed.

Sent from my iPhone

S

sabara0

Participating Frequently

I too have the error: "For the Photoshop UI to display correctly, open System Preferences, click Appearance, and turn off text smoothing for font sizes 8 and smaller." My UI has a pixelated appearance, and I only know that Photoshop is working because when I export a psd to a jpg and open it in Preview, the image isn't pixelated. Please help! I'm using Photoshop CS6 on High Sierra.

Image of the pixelated UI:

Jeff Arola

Community Expert

😎

Akash Sharma

Legend

Hi Teresa,

Sorry that you're getting an error message related to Photoshop UI that asks you to change the text smoothing on your computer.

If you're using a MAC computer and have an OS version Yosemite or later, I believe that the font smoothing cannot be changed in the System Preferences.

Are you getting this error message every time you open Photoshop or work on a text layer?

Thanks,

Akash

S

Smileee001Author

Participating Frequently

Akash,

I forgot to mention I am using a Mac and have OS High Sierra.

Teresa

T

Test Screen Name

Legend

THANKS, Jeff, for your response. Yes I did recently upgrade to High Sierra. I, also, did click don't show me again as you had suggested and the situation remains. I just don't get the message anymore. I'm going to reboot my computer and see if that helps.

Teresa

Please answer - what version of Photoshop please.

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