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Participant
July 16, 2024
Answered

Hi, i got a problem when opening any app from creative cloud.

  • July 16, 2024
  • 1 reply
  • 194 views

The thing is that after i made a restoration to a previous backup on windows, the windows of recent works in any creative cloud wont open, ive tried reinstalling the apps and that didn't hel either, so i'd like to know if there is a way to fix this, thanks for your help.

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Correct answer Kevin Stohlmeyer

@AdrianLee25 restoring or transferring apps is sketchy at best. Run this cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then download the Creative Cloud Desktop app to reinstall app from there

https://creativecloud.adobe.com/apps/download/creative-cloud

 

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
July 16, 2024

@AdrianLee25 restoring or transferring apps is sketchy at best. Run this cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Then download the Creative Cloud Desktop app to reinstall app from there

https://creativecloud.adobe.com/apps/download/creative-cloud

 

Participant
July 17, 2024

Thank you for your help, i've just done the steps you mentioned and the apps work as they should again.