how can I stop getting "Photoshop Family" emails from sprnklr?

Forum|Forum|5 years ago
September 21, 2020
1 reply
832 views

About a week ago I started getting emails from "Photoshop Family" with an email address of noreply.photoshop_family@sprinklr.com. Each one of them had the message "A topic you're following on the Adobe Photoshop Family Community has a new post." All of the emails were on threads I had not posted to or created and were not of interest to me. I wrote sprnklr and asked them why I was getting these emails and asked them to stop sending them. After intially apologizing and saying they were looking into it I have not heard back. I am getting about a dozen emails a day. Does anyone know of this site and how to stop them from sending emails? Thanks.

Problem or error

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Correct answer jane-e

Hi

In one of the emails you receive, click "View in Community" to get to the feedback forum, then sign in. Click the avatar in the upper right to go to your profile, then click "Email & Notifications". Uncheck everything.

That is a separate forum from this one, and you have to work with them.

~ Jane

jane-e

Correct answer

Community Expert

Hi

In one of the emails you receive, click "View in Community" to get to the feedback forum, then sign in. Click the avatar in the upper right to go to your profile, then click "Email & Notifications". Uncheck everything.

That is a separate forum from this one, and you have to work with them.

~ Jane

bartonlewAuthor

Legend

Thanks. Is this separate forum a part of Adboe? Do you know how I was "joined" to it? I did not take any action that I know of to do so.

Thanks,

Barton

jane-e

Community Expert

Hi Barton,

This is a user-to-user forum, answered mostly by volunteer who assist with questions about how to use Photoshop. That forum is managed by the Photoshop developers and is for feature requests and submitting bug reports.

No, sorry, I don't know how you were joined to it. I do know that they had to undergo maintenance very recently and now the emails are coming from a different email address than before. As volunteers, we can't do anything from this forum. You can unsubscribe there and / or start a new thread for Adobe staff to see and (hopefully) take action on.

~ Jane

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