How do I get Jpeg artifact removal neural filter to work?

[xtremevette]

Mac User running Big Sur and Catalina....2 different Imac machines...Photoshop 23.2 but its had issues on previous versions as well. I used to be able to use this filter. But about a year ago it stopped working. When I go to it I get no preview and no option to do anything. The ok button just stays greyed out and even after waiting 15 mins, nothing ever happens. Help!

[kevin stohlmeyer]

What Mac models are you specifically running - also what graphics cards are detected by Photoshop under Preferences/Performance?

[xtremevette]

Imac 1: 27 inch late 2015 Quad-Core Intel Core i7 running Big Sur. Graphics card detected: AMD Radeon R9 M395

Imac 2: 27 inch late 2019 Quad-Core Intel Core i7 running Catalina. Graphics card detected: Radeon Pro 580X with 8GB of GDDR5 memory

[kevin stohlmeyer]

Both should be enough to support this.

Have you tried upgrading to 23.3?

[xtremevette]

I will try but that hasn't helped in the last year through all the updates. Something broke when they changed thr way the user interface looks/works. Sucks because I used to use this filter all the time. I originally was sending them bug reports but gave up after 6 months of nobody contacting me.

[kevin stohlmeyer]

Have you tried filing a bug here?

There is a bug tab located at the top of the Photoshop Ecosystem.

A helpful tip is to go to Photoshop Help>System Info, then copy and paste in your post.

The engineering team is active in responding in that forum.

[War Unicorn]

Just for kicks, have you tried resetting Photoshop's preferences?

https://helpx.adobe.com/photoshop/using/preferences.html (Instructions should be about 1/3 of the way down.)

Note this will nuke all your preferences and you'll have to reset everything the way you---well---preferred it before.