Participant

Question

How do I get PS to stop giving me "Try Generative AI!" popups?

Forum|Forum|1 year ago
April 10, 2024
5 replies
1761 views

I am virulently anti-AI art. I'm slightly less virulently against popups within a program while I'm trying to work. The worst is this popup appears *over* tools I'm trying to use while I'm working. Extremely frustrating.

I have rich tooltips off and have tried turning all tooltips on/off again, nothing works so far. This only started in the last couple days for me.

Windows

This topic has been closed for replies.

Sameer K

Community Manager

Hey, @SarahMills & @C. Mushray! Welcome to the Photoshop Community!

Please share the Photoshop System info from Help > System info. I'll help you figure this out.

If you see a notification saying "Update to access generative AI." while using an older version (<v25.0) of Photoshop, head here & add your upvote: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-update-to-access-generative-ai-pop-up-appearing-every-few-minutes-older-versions-of-photoshop/idi-p/14546268

If you see something different, please share a screenshot of what you see.

Thanks!

Sameer K

johng44721896

Community Expert

In the reddit posts I've seen yesterday 09Apr and today 10Apr, it's only Ps 2023 that seems to have these pop ups. I've not yet seen a post from someone using Ps 2024.

In one of the posts, a respondent commented that dropping back to Ps 2022 from 2023 fixed it for them.

The folks that have posted about the problem at reddit are those that do not want to update to Ps 25.x. They want to keep using Ps 2023 and have no interest in the newer features.

D Fosse

Community Expert

I can't recall if there is a bug report already up on this, but if there isn't, maybe a moderator could move this one?

Or if there is, everybody, go vote on it.

Ged_Traynor

Community Expert

@D Fosse I actually can't remember the last time I've seen any Adobe staff participating in the bug section, as far as I can see they have abandoned ship, I actually tagged 3 of them if this thread, and they never replied.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/tired-of-ai-taking-over-photoshop/idi-p/14520549

D Fosse

Community Expert

Well, I have seen Mark Dahm fairly recently, in the GPU-OpenCL-not recognized thread. He seemed pretty invested in that.

Let's hope they read, or glance, occasionally.

My personal guess, however, is that they didn't really want to do this, but it was a marketing decision.

C

C. Mushray

Participant

It's happening to me too and it's so incredibly frustrating! It pops up every five minutes. It doesn't even have a clickable link, it's just there on top of my tools. Like an anoying fly that just cannot be swatted away, it's making me f***ing miserable.

Ged_Traynor

Community Expert

@SarahMills this has been an ongoing issue since the release of version 25.0

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-i-d-like-to-know-how-to-disable-the-startup-tutorial-about-generative-ai/idi-p/14100755

D Fosse

Community Expert

This is happening to a lot of people. Yes, you have my full sympathy, this would drive me crazy too.

It seems in some way to be connected to the Home screen and/or the new contextual task bar. Even if you may have both disabled. I'd try a complete reset of preferences. Then make sure to turn these two off first thing, close Photoshop and reopen to make sure they are both gone. Then do the rest of the settings.

Actually I think the decent thing for Adobe to do now, considering the amount of users affected, is to release an update where this popup is completely removed. Then don't come back with it until they know it will behave.

Ged_Traynor

Community Expert

@D Fosse the only thing that fixed it for me was the nuclear approach and format my C drive. I tried everything under the sun, resetting preferences, disabling home screen and contextual task bar, using the Adobe cleaner tool and then removing everything related to Adobe from my C drive, nothing would work.

So I had to spend 8 hours formatting and reconfiguring my PC back to the way it was, at least now I can open Photoshop 25.6 without that stupid AI gen tutorial.

D Fosse

Community Expert

We shouldn't have to put up with this. I can accept that bugs happen - but this is so easy to fix. Just take the thing out. Nobody needs it.

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