How do I Re-Install the current version of Photoshop?

[Beemrider]

When trying to open a file from LR in PS I get an error message saying that there are interoperability errors between LR and PS and that I should do a re-installation of PS.  I'm not sure quite how to do this efficiently.  Adobe Creative Cloud doesn't have a "re-install" option that I can find.  Is it that I need to delete PS and then re-install it?  Or is there a way to re-install and preserve all of my preferences?

TIA for all responses.

[Per Berntsen]

Open the CC desktop app, under Installed apps click the three dots next to Photoshop.

Click Uninstall, and choose to keep preferences in the dialog that follows.

Reinstalling is also done from the desktop app.

[Srishti Bali · Accepted solution]

Hi @Beemrider

Sorry to hear you're running into this error—I know how frustrating that can be. You're right that uninstalling and reinstalling Photoshop is done via the Creative Cloud app. However, this issue might be related to corrupt preferences, and we can try resetting them and keeping a backup.

Here’s what I suggest—please follow these steps one by one and let me know how it goes:

1. First, close both Lightroom and Photoshop, along with any other Adobe apps that may be running.
2. Then, navigate to the Photoshop Preferences folder:

• macOS: Users/[your username]/Library/Preferences/Adobe Photoshop [version] Settings

• Windows 10: Users/[your username]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

3. Backup your preferences by dragging the entire Adobe Photoshop [version] Settings folder to your desktop or another safe location.

4. Now, restart Lightroom and Photoshop to see if the issue is resolved.

If that doesn’t help, go ahead and uninstall Photoshop via Creative Cloud, then reinstall it to see if that makes a difference.

Let me know how it goes—happy to help further if needed!

Regards,

Srishti