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How to clear PS temp files from scratch disk?

Participant ,
Aug 17, 2024 Aug 17, 2024

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Once or twice a year my scratch disk fills up with PS temp flies and my MAC slows way down. I usually end up calling support to clear these junk files. Adobe does a really poor job of supporting this issue on the website: my searches lead to articles about the scratch disk that don't answer the simple question of how to clear it. 

 

Any help will be appreciated. This year I will make notes for myself, once I re-learn the solution.

 

Also, does anyone know the current phone support hours? I can't find them on the website and they appear to hav e changed.

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Adobe
Adobe Employee ,
Aug 17, 2024 Aug 17, 2024

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Hi there, let us know if this helps:

https://adobe.ly/4cu0OFM


^RCS

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Participant ,
Aug 18, 2024 Aug 18, 2024

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I had already found this video but it doesn't answer my question of how specifically to clear the temp files. I already knew what the scratch disk is and how it works. Also, I don't ever receive error messages about the disk being full; my computer suddenly slows way down (after alot of recent photo editing and printing activity) and I know from past experience that the solution is to clear the temp files. You need a search result that will give the user that specific information without the introduction to the scratch disk.

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Community Expert ,
Aug 17, 2024 Aug 17, 2024

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If scratch files pile up, it means your computer isn't shutting down properly. That's the real problem, and you should try to solve that.

 

But if you do get these persistent temp files, you can just delete them. There's no need to call support. They will be in your user account Temp directory, named "Photoshop Temp<12 digit number>.

 

Here's where you find this is on Windows, but I don't do Mac:

TEMP.png

 

If you have your scratch disk set to a different drive than the system drive, they will be at the root of that drive.

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Participant ,
Aug 18, 2024 Aug 18, 2024

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I'm working on a MAC and that file directory secquence doesn't match what I see.

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