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Ncosgrove
Ncosgrove
Known Participant
July 6, 2022
Answered

How to export a JPEG with 300dpi? PS keeps exporting at 96dpi even though image res is set to 300px

  • July 6, 2022
  • 7 replies
  • 11887 views

So this is not a new issue with photoshop and Adobe and apparently a new thread needs to be opened on an issue that dates back to 2016 dealing with JPG formats, exportsing, save for web... Why is it so difficult to save at a higher resolution other than 96 or 72DPI? Not everything that is created using photoshop is for web only.

 

What really gets the water boiling is how threads are closed down by supposed Adobe Community Professionals but there was never a resolution to the problem, just another kick to that can down the road. Now almost 6 years later and the problem still exists. Sure there are workarounds like using Bridge or Lightroom or even using File>Script>Image Processor but without doing your own research you would never have found it since Adobe is so very helpful. I literally just figured that one out from a locked blog post that I can not ask or discuss further because it is locked. I mean why the heck not lock down a discussion and all with no real answer or solution. That seems to be an appropriate and standard operating procedure for Adobe. Especially since it was still being discussed a couple of months ago. Bravo Adobe, Bravo!

 

It is as if they are saving money by requiring us to test their software... We are the R & D department for Adobe... They should pay us.

 

    This topic has been closed for replies.
    Correct answer D Fosse

    Export strips the ppi metadata.

     

    Save As/Save a Copy retains the ppi metadata.

     

    It really is as simple as that, so if you wnat to retain it, Save - don't Export.

    7 replies

    $1949Leslie
    $1949Leslie
    Known Participant
    December 14, 2024

    I spent hours in finding a way to create a 300 dpi file and then stilll have it 300 dpi once you save it:

    1. File > New -- make sure Resolution is set to 300 (mine actually says 299.9... Pixels/Inch)
    2. Create
    once you are ready to save the file:
    3. File > Save a Copy (.jpg)retains the ppi metadata.
    4. click Save
    quality is maximum (12)
    format is progressive
    5. OK

    to test file:
    right-click on the file you just saved
    choose Properties > Details

    S
    Steve38449955o2mi
    Participant
    September 8, 2024

    many answers say to use save as / save copy.  I could only do what was wanted by using save a copy.  The other option only allows saving a PSD or other project file type, not a jpeg.  Just sayin.  Save a Copy did allow various formats.

     

    Stephen Marsh
    Community Expert
    Stephen MarshCommunity Expert
    Community Expert
    September 8, 2024
    quote

    many answers say to use save as / save copy.  I could only do what was wanted by using save a copy.  The other option only allows saving a PSD or other project file type, not a jpeg.  Just sayin.  Save a Copy did allow various formats.

     


    By @Steve38449955o2mi


    You need to enable legacy save as in your file handling preferences.

    2
    22tanguera
    Known Participant
    January 17, 2023

    I have just run into this after receiving a test print of my photo book. Despite saving the PSD at 300 dpi, no matter which method you use to save, it stays at the default 96 dpi, and as you'd expect, the images looked AWFUL.

    I have tried all these workarounds (which TBH are ABSURD). I found one that is much faster: in Preferences, under File Handling and under Export, make sure to check "enable legacy Save As". Then use the Shft+Ctrl+S to save, scroll down to jpg, and it will retain whatever dpi you've selected.

    I find this flaw in the most basic function of the program utterly unacceptable and am writing directly to the CEO, because apparently, the rest of the staff couldn't care less. Insane.

    L
    Lumigraphics
    Legend
    January 17, 2023

    Photoshop goes exactly where you drive it. These aren't workaround, they are operating procedures. And you don't have to use Legacy Save As. You can flatten your PSD, convert to 8 bit per channel RGB, and then Save As or Save a Copy with legacy turned off.

    You can also specify PPI in Save for Web if you don't strip metadata out.

      2
      22tanguera
      Known Participant
      January 17, 2023

      Why should I have to do all of that rigamarol when I never had to do it before? Why can't the user choose "Save As" with options to include dpi, or all metadata, etc. PS is complex enough as it is. Why keep adding steps to do even the most basic things?

      E
      Ellis22337408p58n
      Participant
      November 1, 2022

      You have to do "Save A Copy". This is assuming your original file Image Size is already set to 300dpi. Then do Save A Copy > Format: JPEG > Quality: 12 (Maximum).

      It's very annoying that none of the other export/save options allow you to specify DPI, and this very unintuitive way is the only solution that I know of. 

       

      Special thanks to this video, which gave me the answer: https://www.youtube.com/watch?v=DICgJSlTLcQ

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      July 6, 2022

      Export is designed for web use. As such it exports with no PPI metadata. PPI is meaningless for screen use as it is just data used by a print driver to work out a physical print size from the pixel dimensions.

       

      If you see 72 or 96 on reopening it is because applications add a nominal value when the PPI data is not present in the file.

       

      If you want a jpeg with PPI metadata maintained, then use Save As rather than export.

       

      Dave

        Ncosgrove
        NcosgroveAuthor
        Known Participant
        July 6, 2022

        Not correct for saving a phtoshop PSD to a Jpg at 300dpi.

         

        Try again.

        NB, colourmanagement
        Community Expert
        NB, colourmanagementCommunity Expert
        Community Expert
        January 19, 2023

        Thank you, and you're right, I haven't looked those preferences too thoroughly. And can I just say the "legacy options" make me feel old. lol! But I'm glad it's there. How about "seasoned professional options" instead? 


        Perhaps try a thorough reset of Photoshop preferences?

        (read this entire post before acting please)

        Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

        If they become corrupt then various issues can occur.

         

        Here’s some info on how to do that:

        https://helpx.adobe.com/photoshop/using/preferences.html

        Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

        https://helpx.adobe.com/photoshop/using/preferences.html#Manually

         

        Note re macOS: The user Library folder is hidden by default.

        To access files in the hidden user Library folder, see here for how to access hidden user library files.

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

         

        Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

        https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

         

        Learn how to access and modify Photoshop preferences and customize per your frequent workflows

        https://helpx.adobe.com/photoshop/using/preferences.html

         

        And here’s an earlier forum discussion as an aid to understanding

        https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

         

        You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

        Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

         

         

        Before you reset your preferences

        in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

        Quit Photoshop.
        Go to Photoshop's Preferences folder

        Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


          [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

          Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

          https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

          In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

          Library will now appear in the list - below the current user's “home” directory. ]

         

        Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

         

         

        Note for those on macOS:

        Preference preservation is affected by macOS permissions,

        you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

         

         

         

        It may even be time to reinstall Photoshop.

         

        It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

        (See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

         

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

         

        Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

         

        I hope this helps

        neil barstow, colourmanagement net :: adobe forum volunteer

        google me "neil barstow colourmanagement" for lots of free articles on colour management

        Ncosgrove
        NcosgroveAuthor
        Known Participant
        July 6, 2022

        *Exporting

        Adobe, add an edit tab... Hopefully before I am dead!

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