How to fix "Sorry, something went wrong while searching Adobe Stock. Please try again."

Question

Hi.I just installed a trial version of Adobe Photoshop 2017 to my Laptop PC to see and test out what's new with this software. I have signed-in with my Adobe ID and updated to latest version 2017.0.1 via Creative Cloud.While I could search for Adobe Stock in stock.adobe.com (and add Preview to My Library and it would appear on my Photoshop Library), I couldn't do the search from within the Photoshop Libraries. It shows "Sorry, something went wrong while searching Adobe Stock. Please try again." error message. How do I fix this?Cheers.Hendra

conankunkid2 · Accepted Answer

Yes. my libraries are listed. I even created a new library from Photoshop and it appears on that Adobe Stock website.

Curiously I just installed on a brand new computer I bought for my staff and it works there. Not sure why it doesn't work on my computer.

One thing to note is the program actually crash immediately after I open it up, but after following the fix here

Photoshop CC 2017 crashes on opening

and renamed my LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll the Photoshop runs fine. This issue doesn't occur on the new install on that new computer.

Not sure if these two problems are related.

Found the solution myself. Apparently it is incompatible with Lavasoft Ad-Aware Web Companion as a whole. The previous method of renaming the dll files fixes the Adobe Photoshop crash on load but apparently still causing issue with Adobe Stock.

I uninstalled Lavasoft Ad-Aware Web Companion and now Photoshop works as it should.

conankunkid2 · Answer

I have tried:- reinstall- signing out and signing in- restart computerI'm on Windows 10 Pro x64 Laptop.

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