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A
Anonymous
September 30, 2019
Question

How to recover serial number for Photoshop CS5

  • September 30, 2019
  • 4 replies
  • 5122 views
I have:
- Adobe Creative Suite 5 Master Collection Student and Teacher Edition
- Adobe Photoshop Lightroom 3 Student and Teacher Edition


I bought in 2010 and my computer has started to act up. I now have to uninstall and reinstall these programs, but unfortunately I don't have the box with the serial number on it anymore and Adobe said they can't help, it's too old. Can anyone help me find a way to reinstall without having to buy it again?

thank you for your help.

This topic has been closed for replies.

4 replies

mglush
Community Expert
mglushCommunity Expert
Community Expert
October 1, 2019

Hi!

 

If you registered your software with Adobe, then they have a record of your serial number. Check out the following ariticles to see if either of these will answer your question:

 

https://helpx.adobe.com/download-install/kb/find-serial-number.html

https://community.adobe.com/t5/Get-Started/Where-can-I-find-the-serial-number-on-my-Adobe-product-box/td-p/3741311

 

Let us know if these help!

Michelle

    S
    SJRiegel
    Legend
    September 30, 2019

    Kstohlmeyer1

    For the perpetual versions of the software, it was perfectly legal to continue using it after leaving school. There was never a restriction that required the no-longer-student to stop using the software they had purchased. 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      September 30, 2019
      I was talking about now. There were restrictions on resale or sharing software. to non-student. Not sure it applies now anyways as this is so old. Without the licensed serial number, I doubt there is much they can do.
      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      September 30, 2019

      Short answer - unfortunately you'll need to upgrade.

      Long answer - 1. without the serial numbers it wont run.  2. This is a student/teacher edition. If you are no longer a student it's not legal to run without paying for the upgrade to professional. If you are a teacher, I would look into upgrading.

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