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jodlourie
Participant
January 28, 2017
Question

how to reinstall photoshop CC 2017 after uninstalling corrupted version

  • January 28, 2017
  • 3 replies
  • 4931 views

after updating Photoshop CC from 2015 to 2017 two weeks ago I experienced some of tools freezing.....I then uninstalled my recently downloaded 2017 version and was unable to download Photoshop CC 2017 again....what am I doing wrong??

    This topic has been closed for replies.

    3 replies

    L
    lynr78434990
    Participating Frequently
    January 28, 2017

    I had the same issue, went to support and let them take control. The Chat person downloaded an app to fix a partial uninstall, some files had remained that were not even found by Revo. then installed and working now. The whole proces took a few minutes plus download time.

    K
    karenm4324230
    Participant
    May 3, 2017

    how did you get hold of the chat person lynr78434990?  I am having trouble trying to get help - my update failed and PSCC disappeared from my computer

    L
    Lengo67
    Inspiring
    July 19, 2018

    Adobe support phone 800-833-6687

    Good luck. I've been waiting over 1 hour and this is my second attempt to reach them. The first time, I gave up after 1 1/2 hours.

    I've got my phone tied up. I cannot type with PS CC 2018.  I'm wasting my time and will get no compensation from Adobe for this time.

    I tried to use CreativeCloudCleaner, but this is a bit frightening. It's all so very complicated.

    I've gotten nowhere all day today!

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    January 28, 2017

    Try running the CC Cleaner before re-installing. It is designed to help where problems from an old installation are causing issues with installing a new.

    Use the Creative Cloud Cleaner Tool to solve installation problems

    Dave

      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      January 28, 2017

      How are you trying to reinstall?  You need to use the Application Manager.  Go to the Apps tab, find Photoshop and click on Install.  is that what you are doing?

      J
      jodlourieAuthor
      Participant
      January 28, 2017

      the cloud icon has disappeared on the top header of my browser....do you know how I can get it back....Jod

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