• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I am getting a white page when I try to open a PDF document in Photoshop

New Here ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Normally, whenever I open a PDF document in Photoshop in grayscale mode, I get a gray black and white image with transparency. By lately, I don't even see the image. Everything is white. Any ideas what maybe causing this issue?

Augustin5D36_0-1682687494551.pngAugustin5D36_1-1682687597654.png

 

TOPICS
Windows

Views

662

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 28, 2023 Apr 28, 2023

Try going to Preferences > Technology Previews, and check Deactivate Native Canvas. Then close and restart Photoshop.

 

If that resolves it, try updating your GPU drivers and unchecking it again.

 

Dave

Votes

Translate

Translate
Adobe
Community Expert ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

Try going to Preferences > Technology Previews, and check Deactivate Native Canvas. Then close and restart Photoshop.

 

If that resolves it, try updating your GPU drivers and unchecking it again.

 

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

This worked! Thank you so much!

 

Augustin5D36_0-1682701281460.png

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 28, 2023 Apr 28, 2023

Copy link to clipboard

Copied

LATEST

You're welcome.

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines