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robertaw57679306
Participant
December 8, 2019
Question

I am unable to save files.

  • December 8, 2019
  • 4 replies
  • 508 views

When I click to save a file an Adobe info page appears telling me that I can save to either the Cloud or my computer hadr drive.   No instructions  are available nor are there options present to allow me to save.  I am unable to save tthe file.

This topic has been closed for replies.

4 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
December 8, 2019

No need to restart. Just pick the appropriate option local or cloud and continue. You can also choose to switch to local or cloud documents in the save dialogue that follows.

Dave.

    H
    henochs76752161
    Participant
    December 10, 2019

    there is no option to choose, its directly show pop up that say save cloud document, both "save" and "save as"

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    December 10, 2019

    Hi d14n, 

    It would appear our application is different from yours. Can you say what version you are using and provide us with a screenshot of what you speak of please.

    Regards

    JG

    nadeemrahimi
    nadeemrahimi
    Participant
    December 8, 2019

    I believe this happened to you right after the newest update right? Unfortunately you won't be able to save anything unless you restart your computer and redo your hard work.

    Best of luck.

    NR

     

    jacquelingphoto2017
    Community Expert
    jacquelingphoto2017Community Expert
    Community Expert
    December 8, 2019

    Hi Robert,

    Do you see the words, "Save on your computer"? If you do click on it and you will see the normal file explorer popping up. You may then select the folder you wish to save in. I assume you wish to save on your computer. Otherwise click on "Save to cloud document" to save to Adobe's cloud. If you see neither of these phrases, or if they are not clickable buttons please let us know.

    Best wishes

    JG

    lambiloon
    Community Expert
    lambiloonCommunity Expert
    Community Expert
    December 8, 2019

    Hi can you please tell us which is your Photoshop Version or share screenshot so we can help you....Regards

    Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
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