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elibet6
Inspiring
June 18, 2021
Answered

I can't close the file In Photoshop.

  • June 18, 2021
  • 4 replies
  • 2360 views

Today, Photoshop 2021 doesn't allow me to close the files of images that I open. and I can't close Photoshop.

Only through Task Manager, I can close the program. Fortunately, I could save my work. 

Any idea? Thanks in advance.

This topic has been closed for replies.
Correct answer jane-e

Do you get an error message when you try to close a file?

 

~ Jane

4 replies

elibet6
elibet6Author
Inspiring
June 19, 2021

Hello, 

My operation system is Window 10. 

I open my pc just now and Ps works well. 

I hope this problem doesn't happen again. 

Thank you. 

 

 

 

S_Gans
Community Expert
Community Expert
June 18, 2021

Can you please tell us more about your operating system? Have you done any upgrades or updates to your system, lately? Have you tried completely shutting down and restarting your computer?

Adobe Community Expert / Adobe Certified Instructor
jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
June 18, 2021

Do you get an error message when you try to close a file?

 

~ Jane

elibet6
elibet6Author
Inspiring
June 26, 2021

Hi,

No, nothing error message. 

When turning on my pc the next day the problem was sorted out.

Bye, 

Eleonora. 

Eugenio.NYC
Participating Frequently
June 18, 2021

Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

elibet6
elibet6Author
Inspiring
June 26, 2021

Hi, 

Thank you for your answer. 

But I sorted out the problem when I open the pc and photoshop next day, 

 

Bye, 

Eleonora.