Inspiring

Answered

I can't close the file In Photoshop.

Forum|Forum|4 years ago
June 18, 2021
4 replies
2360 views

Today, Photoshop 2021 doesn't allow me to close the files of images that I open. and I can't close Photoshop.

Only through Task Manager, I can close the program. Fortunately, I could save my work.

Any idea? Thanks in advance.

How to

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Correct answer jane-e

Do you get an error message when you try to close a file?

~ Jane

elibet6Author

Inspiring

Hello,

My operation system is Window 10.

I open my pc just now and Ps works well.

I hope this problem doesn't happen again.

Thank you.

S_Gans

Community Expert

Can you please tell us more about your operating system? Have you done any upgrades or updates to your system, lately? Have you tried completely shutting down and restarting your computer?

Adobe Community Expert / Adobe Certified Instructor

jane-e

Correct answer

Community Expert

Do you get an error message when you try to close a file?

~ Jane

elibet6Author

Inspiring

Hi,

No, nothing error message.

When turning on my pc the next day the problem was sorted out.

Bye,

Eleonora.

Eugenio.NYC

Participating Frequently

Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

elibet6Author

Inspiring

Hi,

Thank you for your answer.

But I sorted out the problem when I open the pc and photoshop next day,

Bye,

Eleonora.

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