I can't Gen Fill AI Tool, is it me or the program?

[Serendipitous_Twinkle5FD0]

[Sameer K]

Hey, @Serendipitous_Twinkle5FD0. Welcome to the Photoshop Community. I'll help you figure this out.

The outages being tracked on the Status page are unrelated to Generative Fill. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. 

Does this happen with specific documents, after a particular action, or when using a tool? I've moved it to discussion for now; if we can identify specific steps, workflow, or triggers for this behavior, I'll move the post back to bugs. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[AxelMatt]

See here How to resolve connection errors with Creative Suite applications and check the appropriatze steps.

Especially take a look to your HOSTS file.

[MarekMularczyk]

As I understand it, you're trying to use Generative Fill AI? What is not working? Are you getting any error message?

[Claire H.]

Hi @Serendipitous_Twinkle5FD0, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH