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A
Amy28384223tg6l
Participant
February 13, 2023
Question

I can't log out of Photoshop

  • February 13, 2023
  • 2 replies
  • 8496 views

I'm trying to get my other account up on photoshop, but I get the prompt to pay, i try to log out via the help tab, but it doesn't do anything, what can I do?

This topic has been closed for replies.

2 replies

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
February 16, 2023

Are you actually using a CC (Creative Cloud) version of Photoshop? Please let us know your Photoshop version? 

Do you remember having Creative Cloud app? If you ARE using Photoshop CC you should see it in your applications/programs folder - if not and if you can't download it please tell us what happens when you try download from Adobe.

With embedded screenshots

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

 

T
Test Screen Name
Legend
February 13, 2023

Try a sign out on the Creative Cloud app, instead of Photoshop. 

A
Amy28384223tg6lAuthor
Participant
February 13, 2023

I don't have creative cloud anymore, and I can't redownload it

T
Test Screen Name
Legend
February 13, 2023

Well... it's Creative Cloud that handles accounts, logins, logouts and more. So we need to fix this missing Creative Cloud.

- you say you "don't have it any more". What did you do to get rid of it?

- you say you "can't redownload it". Why? What happens exactly?

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