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changgo
Participating Frequently
May 4, 2022
Answered

I can’t save psdc’s to my cloud

  • May 4, 2022
  • 5 replies
  • 21055 views

Hey all,

 

I've encountered a technical problem recently where I am unable to save files to the Adobe cloud. Whenever I click on the "save as" option it directs me to option to save it locally. The button for "save to cloud documents" is still the but when I click on it, nothing happens. The dialog box disappears for a moment and then pops back up. Any fixes? Thank you in advance for all the help.

    Correct answer J E L

    Hi @changgo. Hmmm. Cloud saving is working right for me on Windows 10 Pro running PS 23.3.1 release. What have you tried in terms of fixes so far? Maybe log out and back in to your Adobe account? Can you access your other Cloud files successfully (i.e., select one to open in Photoshop)? Also, check your File Handling settings. Is your default file location set to save to Creative Cloud? That may not make a difference, but worth a check to see if it changes anything. Otherwise, try a Preferences reset or a system reboot, as those fixes usually clear out most problems. Let us know how it goes.

    5 replies

    J
    Jeremy_Banter4456
    Participant
    May 15, 2025

    this is May 2025 and creative cloud still has this problem and it is still the absolute 100% worst cloud i have ever used.

      C
      changgoAuthor
      Participating Frequently
      May 5, 2022

      Signing out and back in seems to have solved the problem. Thank you again for all your help!

        J E L
        Community Expert
        J E LCommunity Expert
        Community Expert
        May 5, 2022

        That is great to hear! Glad you are up and running again. Thanks for letting us know. 

        C
        changgoAuthor
        Participating Frequently
        May 5, 2022

        Forgot to say, I can access cloud files just fine

        C
        changgoAuthor
        Participating Frequently
        May 5, 2022

        I've tried resetting preferences (which was a fix for one other problem I had before, tried it just to see), I've also tried reinstalling, both adobe cc and photoshop, so far nothing's worked. I'll definitely try your suggestions and let y'all know how it goes, thank you!

        J E L
        Community Expert
        J E LCommunity ExpertCorrect answer
        Community Expert
        May 4, 2022

        Hi @changgo. Hmmm. Cloud saving is working right for me on Windows 10 Pro running PS 23.3.1 release. What have you tried in terms of fixes so far? Maybe log out and back in to your Adobe account? Can you access your other Cloud files successfully (i.e., select one to open in Photoshop)? Also, check your File Handling settings. Is your default file location set to save to Creative Cloud? That may not make a difference, but worth a check to see if it changes anything. Otherwise, try a Preferences reset or a system reboot, as those fixes usually clear out most problems. Let us know how it goes.

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