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I cannot associate files with Adobe Photoshop CC

Forum|Forum|12 years ago
June 20, 2013
31 replies
130116 views

Since installing Photoshop CC, I cannot associate jpg's or psd's with Photoshop CC. I have used the "open with..." dialog box (something I have done a million times, so I know what I'm doing), but after choosing Photoshop, it does not appear in the list of recommended or other programs and will not open the jpg or psd file in Photoshop.

FYI, I installed Photoshop CC while Photoshop CS6 was still on my computer. I then deinstalled Photoshop CS6 and that is when I noticed the problem.

Please help...this is extremely frustrating.

Thank you!!!

This topic has been closed for replies.

Correct answer middle.aged.hack

May I add...

If I create a new local user on machine, they can set file extensions with no issue. Though, the original user has local admin rights, they still cannot add photoshop in there. It's only photoshop too. you can set dreamweaver as the default program, just not photoshop.

so, for those who HAVE this option available to them, you can recreate your local machine user account and get access back, but it's a lengthy fix for an issue that should be a bug.

***I BELIEVE I HAVE FOUND THE ROOT CAUSE AND SOLUTION***

After looking at a new user's registry HKEY_CURRENT_USER and comparing it to the one on the original user, I found a registry value which was not changed, and should have been.

I found a key:

HKEY_CURRENT_USER\Software\Classes\Applications\Photoshop.exe\shell\open\command

This key was set to the path for Photoshop CS6 when it should have been set to Photoshop CC.

In other words, in my case, it was set to:

"C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe" "%1"

When I changed the CS6 to a CC, in other words, so the whole key reads:

"C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe" "%1"

Everything now works perfectly.

There's no question this is an installer bug and I imagine it's going to hit anyone who upgrades from CS6 to CC. The fix is easy if you are comfortable with editing the registry but it should be fixed in the installer. This is an Adobe bug, plain and simple.

If you create a new user, since it has no keys for HKEY_CURRENT_USER it creates them properly.

I would like to thank pbody01 for pointing me in the right direction and I am curious to see if this fix works for other people.And hey, just 'cause... make sure you do a backup and especially export the registry before you go in there.

Show previous replies

M

MatejKriz

Inspiring

I created a bug report here: I cannot associate files with Adobe Photoshop CC

B

blistereen

Participant

This same problem happened when CC updated in the last month. The file path for Photoshop seemed to have changed from ../../Adobe Photoshop (64 bit) to ../../Adobe Photoshop CC 2014. I used the above mention Regedit fix to change the incorrect file path.

Adobe Photoshop install script/software development team/QA department, if you're listening, this seems like an easy fix, but in any case a fix that needs fixing. I was not only unable to open certain files from my OS but Photoshop no longer interfaced correctly with my printer...when I fixed the registry path value everything went back to normal...users should not have to edit their registry to use your software.

L

LonePine

Known Participant

Yes, the registry edit works but there is more to it. First I went from CS6 Creative Suite to CS6 Cloud. Then to CS 2014 and then again to CS CC (64-bit). All of these directories still exist for InDesign, Illustrator, PS, etc. but are empty except the CC 2014 versions yet all the registry keys point to CC (64-bit). I changed the open key to the only directory that actually contained a .exe and everything now works. You can check the path by looking at the targets in the Short Cuts. This is all pretty screwy. Not sure who is bugging it but it sure looks like Adobe.

B

boohoo92

Participant

I had the same issue after installing the new CC 2014 versions. I installed 2014 and then deleted the previous CC version and lost all file associations and the ability to create the associations (programs did not appear in selections). I solved it by running a registry cleaner (cclearner) to get rid of the old registry values. Once I did that, I was able to create the file associations. The programs still did not appear in the selections - but when I browsed to the correct program and selected it - it did add it to the programs (which did not work before I ran the cleaner). I was also able to right click on some file types and -choose the default program (Illustrator, InDesign and Photoshop showed up in the right click after running the registry cleaner).

dv8kiwi

Inspiring

Sadly, and unsurprisingly I have to say, Adobe did not fix this installation bug with the release of CC 2014. So we will need to go back to middleagedhack's registry hack and change the key now to "C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe" "%1". Hmmph.

dv8kiwi

Inspiring

Now a whole new issue with the installation of 2014. "open" and "edit" now work fine, launching 2014. But "Open with..." (eg. when opening a jpg) only gives me the option of opening with CC, no CC 2014 in sight. Even when I drill down to "choose default program" and select CC 2014, it still reverts back to CC and opens with that. It is so unbelievably frustrating!

C

Carpathian

Participating Frequently

I get the opposite - 'Open with' on a JPEG gives the option of CC 2014 (and not CC). However, 'Open with' on a TIFF gives both CC 2014 and CC.

K

keihtmatts

Participating Frequently

My problem is with jpg's only. "Open With" only lists Photoshop cc for jpg's and I can't add CC 2014 to the list. Even when I select CC 2014 it adds another CC icon. My work around is to set Bridge as my default viewer where there is no association problem with CC 2014. Raw, TIF, etc all list CC 2014 among Open With choices.

M

mwnd

Participant

If you're not comfortable changing your registry, this worked for me:

1. Uninstall Photoshop CC

2. Restart computer

3. Reinstall Photoshop CC

4. Important: When asked if you want to import your presets from your previous version, select "No".

K

Ketrinz

Participating Frequently

thanks mwnd - Sadly I had to uninstall Photoshop Cs6 but will install it again later. I was trying to avoid that. But at least the association now comes up by default.

K

Ketrinz

Participating Frequently

Has anyone found that ADOBE is no longer helpful? I have tried to get this answer from them. No help whatsover with this question. They go off on a tangent. I am hoping that ADOBE might look at your question, same as mine. ADOBE seem to hide from forums these days. An answer here for Windows - no mac I can't see. The problem is that I can no longer set my jpg preferences to open in Photoshop CC it always reverts to CS6 - I need to have both versions of software on my computer. However, I want Photoshop CC to be my prime application. How can I change my preferences? I am on Mac 10.7.5. I have already gone through the normal method of changing preferences through the info panel and change all. Unsolved ADOBE Case #0184629973. Perhaps Adobe know how to fix this now.

D Fosse

Community Expert

BTJ wrote:
I then deinstalled Photoshop CS6 and that is when I noticed the problem.

This is an installer bug that has existed with all Photoshop Windows versions at least since CS2 > CS3, when I first encountered it. Uninstalling an older version may mess up file associations in the new version, and there is no easy way to fix it. It happens often enough to be a regular and recurring question in the forums, and certainly often enough to qualify as a bug with flying colors.

And yet I see Adobe officials repeatedly state here and elsewhere that it's perfectly safe to uninstall CS6 after installing CC. Well, it isn't. I cringe when I see that. This is what happens.

A bit late for those affected here, but the general advice is to always uninstall everything in reverse version order, then reinstall the new version.

M

middle.aged.hack

Participating Frequently

Thank you for that comment. Unfortunately I did uninstall everything before installing CC; in fact I uninstalled and reinstalled CC. I am well aware of the file associations issues. This appears to be quite a different thing.

In the past, while uninstalling a previous version messed up file associations, it was always possible to get them back manually (partially, since you lost icons and previews.)

In this case it is very different behavior. It is literally impossible to add Photoshop to the "Open With..." list. When you try, nothing happens.

Ashutosh.Nigam

Adobe Employee

File associations are stored in the Win registry. It seems it is not getting updated this may be due to Win registry issues.

Please follow the following steps:

1. In the Win7 Start Menu, Search, type "file association"

2. Select the "Change the file type associated with a file extension". This opens a window "Associate a file type or protocol with a specific program".

3. For those files you want to associate with Photoshop CC click on the chosen file extension and then click on the "Change Program" to associate it to Ps CC.

Regards,

Ashutosh

Arpit Kapoor

Participating Frequently

BTJ, Lets try the below suggestion and check if that helps.

Right click on any jpeg or psd file
Go to Get Info
Go to the Open with panel
Select PS CC from the drop down menu
Click on Change All to associate all jpeg/psd files to open with PS CC.

Let me know in case you still get that issue.

B

BTJAuthor

Participant

Hi Arpit...

Thank you for your response. I could not find "get info" but I opened properties and went to "open with..." under "general. This worked for PSD's, but I still have the same problem with jpgs (they will NOT associate with PS CC!). I have exactly the same problem I described above.

R

rodlaird

Known Participant

Arpit,

I appreciate your attempt to help. I have reviewed the setting in Bridge and the associations there are correct. However just like BTJ I am unable to change the "Open With" settings to Photoshop CC... because first of all the option is not there, and second of all when one tries to browse to the .exe file to associate it, nothing happens when you select the .exe. I have tried this with 64-bit CC as well as 32-bit CC.

I also had the problem with PSD files but like BTJ I was able to resolve that.

In case I have not been clear, here are the steps to duplicate the issue:

(1) Right-click the file, choose "Open With", "Choose Default Program" =or=

Click "Default Programs" then "Associate a file..." then select PNG

(2) Browse to the location of the .exe file,, click it, click "Open"

(3) Photoshop CC does NOT appear in the selectable list of programs that may be used.

I appreciate your advice on this matter.

EXACTLY the same problem. This is a big issue... Is there an escalation route?

cheers

Rod

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