Skip to main content
A
Austin245274716f1n
Participant
June 1, 2024
Answered

I cant install any adobe app after factory reset for my pc (dmg)

  • June 1, 2024
  • 3 replies
  • 3561 views

i try to install adobe prodcuts but im hit with the message...

"update required
 
If you would like to install Photoshop, you must update your system."
 
however, my system is up to date. I have a pc with a 3080 ti, Ryzen 9 cpu,32 Gb of ram, windows 11 ect. This wasnt a problem till i did a factor reset on my computer
 
thanks,
Correct answer D Fosse

In a few cases lately, Windows users have been directed to a Mac download of the CC app. Then you get this message.

 

Is the downloaded setup file an .exe or a DMG? If it's a DMG, it's the Mac installer.

 

Try a different web browser.

3 replies

richardb60414725
richardb60414725
Inspiring
October 9, 2024

For anyone getting the incompatible message inside of Adobe Creative Cloud that says update windows, try this— I used Iobit uninstaller, selected "Force uninstall" from the top menu and got it to remove ALL of Creative Cloud (including reg entries) then restarted the PC. After downloading and reinstalling the creative cloud app it all worked fine and I could download all the updates for photoshop etc

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
October 9, 2024

@richardb60414725 

In this case the problem was that the (Opera) web browser reports the wrong OS to Adobe, so that Windows users get a Mac installer.

 

For clearing out all traces of installed apps, Adobe provides the CC cleaner tool. Third party apps shouldn't be used for this.

richardb60414725
richardb60414725
Inspiring
October 10, 2024

I found that CC cleaner tool beyond useless it did NOTHING to help. A user can use whatever they choose if it works.

A
Austin245274716f1nAuthor
Participant
June 1, 2024

that was extaclty it thank you. i was getting dmg files so i switched browsers and now everything is installing.

 

 

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
June 1, 2024

In a few cases lately, Windows users have been directed to a Mac download of the CC app. Then you get this message.

 

Is the downloaded setup file an .exe or a DMG? If it's a DMG, it's the Mac installer.

 

Try a different web browser.

    S
    sebasti�n_7020
    Participant
    November 23, 2024

    What browser should I try instead of Opera Gx?

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 23, 2024

    Any of them except Opera. Edge, Firefox, Safari.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices