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pnysauruss
Participant
April 14, 2020
Question

I cant use Ps because of a non-genuine software pop-up

  • April 14, 2020
  • 1 reply
  • 221 views

Today I opened Ps to start working and a Pop-up show up telling me that i dont have a genuine software. I went To creative cloud to check this out. I pay fot the Photographic Plan, and everything is ok, nothing is wrong with my subscription, but i cant work with Photoshop because this pop up keeps showing up and closing Ps after 60 seg. I already ask to Adobe support with no answer, does anyone have the same problem!?
I have Mac OS Sierra 10.13.6

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1 reply

PECourtejoie
Community Expert
Community Expert
April 14, 2020

Hello, are you logged in your creative cloud application?

pnysauruss
Participant
April 14, 2020

Yes Im logged! Even in Ps apears my account logged 😕😕