I have a problem loading Neural filters with Photoshop 23.0.0

Forum|Forum|4 years ago
November 8, 2021
17 replies
8459 views

I work with Photoshop 23.0.0 with Macbook Pro M1 Max and when I start the Neural filter is not loading,no matter how much time I wait for this.

Does anyone experience similar issue?

Screen_Recording_-_HD_1080p.zip

macOS

Correct answer J453

If you log back into the prior user, can you pull the "PluginData" folder from the following locations (move to your desktop):

Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\23\Internal\com.adobe.nfp.gallery\PluginData

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/23/Internal/com.adobe.nfp.gallery/PluginData

Then launch Photoshop and see if the neural filters work? If not, zip up the PluginData folder and post a link for me to download for our engineers.

Show previous replies

R

Rand75

Participating Frequently

I don't see the folder you mention. I have

Adobe/UXP/extensions/ then two folders: com.adobe.ccx.start-4.4.0 and com.adobe.ccx.start-5.0.0

extensions is the only folder in UXP. ?

J

J453Correct answer

Legend

If you log back into the prior user, can you pull the "PluginData" folder from the following locations (move to your desktop):

Windows: C:\Users\[username]\AppData\Roaming\Adobe\UXP\
PluginsStorage\PHSP\23\Internal\com.adobe.nfp.gallery\PluginData

Mac: ~/Library/Application Support/Adobe/UXP/PluginsStorage/
PHSP/23/Internal/com.adobe.nfp.gallery/PluginData

Then launch Photoshop and see if the neural filters work? If not, zip up the PluginData folder and post a link for me to download for our engineers.

J

javierh52515771

Participant

Hi! I tried that but I only have until /23/ After that I dont have the /Internal/

What can I do?

Thanks

R

Rand75

Participating Frequently

That did the trick! The neural filter window now loads and I can download filters. Thanks

J

J453

Legend

I don't expect a reinstall would fix it. Try this quick test: Create a new Admin user account and run Photoshop from the new user account to see if the problem goes away: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#permissions

R

Rand75

Participating Frequently

Thanks for the quick response!

{You see “Loading” displayed indefinitely when using Neural Filters with Grayscale images}

I saw that page earlier but for the 'ever-loading' problem it says to update to the latest version. I did that today but still no luck (with grayscale or color images?). I have tried starting in Rosetta and not, both being unsucessful to load any neural filters. Should I completely uninstall Photoshop and try again, do you suggest?

J

J453

Legend

Have you tried any of the troubleshooting steps here? https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html